Frequently Asked Questions
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail
What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued with a fee. Please visit our branch,... Show Detail
Can I add on credit card function on GLOBAL PASS?
No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail
What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account 16 years or ol... Show Detail
What kind of insurance does GLOBAL PASS® cover?
We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please se... Show Detail
The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your acco... Show Detail
When ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?
No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of Z... Show Detail
I received an Alert Email, but I didn't use GLOBAL PASS®.
Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail
Can I continue to use the ANA Mileage Club membership number I already have after I get...
When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club... Show Detail
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