ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currency.

The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account (includ... Show Detail

If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA Gaika Cash Card) I have now?

<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Card will becom... Show Detail

GLOBAL PASS® doesn't work at overseas ATMS.

When you cannot withdraw cash from overseas ATMs, here are some possibilities. Suspended by Partial Usage Restriction Function (Overseas ATM) The card cann... Show Detail

There are some debit transactions on my card that I don't recognize (shopping and overseas ATMs use).

Please check the transactions via GLOBAL PASS Member's Website "Account Activities" to identify whether they are yours or not. If you do not recognize the t... Show Detail

Can I receive my GLOBAL PASS® with new expiry date overseas?

Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the procedu... Show Detail

What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings Deposit account?

Yen Savings Deposit account (7 digits) An account for basic transactions, such as Cash deposits and withdrawals, checking your balance with Cash Card or GL... Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

When using GLOBAL PASS® overseas, what should I keep in mind?

When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK This service ... Show Detail

I want to apply for a Family Card.

Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail

While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from PRESTIA MultiMoney Yen Savings Deposit account?

PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail

Is PIN for Main Card and Family Card the same?

It depends on the type of GLOBAL PASS® PIN. See below for the Family Card PIN settings. Domestic Cash Card PIN (Domestic ATMs, Shopping with J-Debit) Deb... Show Detail

Can I withdraw foreign currency in my account from ATMs?

Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail

What is the difference between GLOBAL PASS Member's Website and online banking?

For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's WebsiteView transaction details for shopping and... Show Detail

Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?

No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail

I was not at home and failed to receive a card with new expiry date.

Please first contact the delivery company before the package storage period on the delivery notice expires. Once the package storage period expires, the pac... Show Detail

Why do I not receive benefits even I used my GLOBAL PASS® overseas?

GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Original Credit Trans... Show Detail

What is a Family Card?

A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD* merchants just l... Show Detail

How much is the domestic ATM fee (withdrawal / deposit)?

The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail

My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

Until when can I use my GLOBAL PASS®?

Depends on GLOBAL PASS services you want to use. GLOBAL PASS expiration dates ・Using domestic ATMs ・Shopping using J-Debit In the middle of the expirat... Show Detail