Can I receive my GLOBAL PASS® with new expiry date overseas?

Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the pr... Show Detail

Why do I not receive benefits even I used my GLOBAL PASS® overseas?

GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Original Credit Trans... Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail

After receiving my GLOBAL PASS® with new expiry date, do I need to reregister card info...

Yes. For details, please check here. Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total...

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

If "GAIKA FULL BACK" is setup for the GLOBAL PASS®, does the same setting apply to all ...

Yes, "GAIKA FULL BACK" which is setup for main GLOBAL PASS® holder will be applied to (GLOBAL PASS® holder) family members also. There is no need f... Show Detail

Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...

A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOBAL PASS, t... Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new e...

We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For d... Show Detail

Until when can I use my GLOBAL PASS®?

That depends on GLOBAL PASS services you want to use. GLOBAL PASS suspension dates ・Using domestic ATMs ・Shopping using J-Debit Until the middle of the... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my n...

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. ... Show Detail