What should I do after I receive my GLOBAL PASS® with new expiry date?

You need to sign your name on the back of the card and update your card information for the services for which you use GLOBAL PASS for payment. For det... Show Detail

My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail

Can I add on credit card function on GLOBAL PASS?

No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail

I can't create my User ID on GLOBAL PASS Member's Website.

When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GLOBAL PASS® i... Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

Can I have an ETC card issued for GLOBAL PASS®?

An ETC card cannot be issued for GLOBAL PASS. Consider applying for PRESTIA Visa Card if you do not have a credit card issued in Japan. An ETC card can be is... Show Detail

Can I charge Suica or PASMO with GLOBAL PASS®?

You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail

What is GAIKA FULL BACK?

GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail

I want to change my GAIKA FULL BACK setting.

You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Debit w... Show Detail

My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.

Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expiry date pa... Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new expiry date?

We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For deta... Show Detail

I want to switch my Banking Card to GLOBAL PASS®.

You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. Note that ... Show Detail

Can I make an installment payment with GLOBAL PASS®?

No. You cannot make an installment payment with GLOBAL PASS. Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my new address?

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a ... Show Detail

I was not at home and failed to receive a card with new expiry date.

Please first contact the delivery company before the package storage period on the delivery notice expires. Once the package storage period expires, the pac... Show Detail

【Main card】 What is the verification method when registering for GLOBAL PASS Member’s Website? 

The verification method at the time of member registration differs depending on whether the registered address is "domestic" or "overseas." For details, plea... Show Detail

When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GLOBAL PASS Member's Website?

No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check here. ... Show Detail

Can I use GLOBAL PASS® on Apple Pay?

Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are listedhere. Show Detail