Frequently Asked Questions
What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
Please see the table below. Bank Name: SMBC Trust Bank(エスエムビーシーシンタクギンコウ) Bank Code (Zengin Code): 0300 Branch Name Katakana Branch ... Show Detail
You can close your account by online banking or postal mail. Please see here for details. There is no handling charge for closing account. *... Show Detail
How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. ... Show Detail
I'm a foreign national. Can I open an account with PRESTIA?
Yes. Foreign nationals, who have resident registration (or alien registration) in Japan and reside in Japan, are eligible to open an account with P... Show Detail
How do I notify My Number (Individual Number)?
Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Show Detail
How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail
Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ... Show Detail
1-10 of Total 60