FAQ
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
How can I check the transaction limits of my Cash Card?
Please see below for how to check your card limits. Note that Family Card transaction limits are included within the account holder's limits. Domestic ATM... Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail
A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD* merchants just l... Show Detail
I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail
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