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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2026/04/27 18:27
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail
- No：220
- Displayed Date：2026/06/26 17:30
- Search by narrowing down Category： Service Charges , Use of GLOBAL PASS® , Others , Gold status , Shopping & Overseas Use
How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?

You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please choose Man... Show Detail
- No：228
- Displayed Date：2026/01/28 15:00
- Search by narrowing down Category： Limit Control , Limit Control
Can I withdraw foreign currency in my account from ATMs?

Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail
- No：1848
- Displayed Date：2023/11/02 11:30
- Updated DTM：2025/08/08 10:21
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Foreign Currency Deposit , Foreign Currency Cash , Cash Card/Domestic ATM
How much is the overseas ATM withdrawal fee?

GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee separately, or an e... Show Detail
- No：1282
- Displayed Date：2022/05/13 09:41
- Updated DTM：2025/08/19 18:28
- Search by narrowing down Category： GLOBAL PASS® , Cash Card , Branch and ATM , Shopping & Overseas Use

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