I ran out of time while trying to open an account via the Internet.

You can resume your application by logging in from here. The information you entered will automatically be saved when you proceed to the next scre... Show Detail

Can I change profiles / make requests without coming to a branch?

Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail

How does PRESTIA account work?

Watch video to find out how PRESTIA account works. *When you cannot turn the speaker on, see Using Your Accounts. Show Detail

"Verification failed" during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. Please refer to the following and try again. Q"Recognition error" when taking an ID p... Show Detail

"Recognition error" when taking a facial photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking a facial photo Make sure the room is well-lit and turn on the ligh... Show Detail

I would like to check my “Referrer Code”.

Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

I live overseas. Can I open an account with SMBC Trust Bank?

No. Those who do not live in Japan cannot open an account with us because SMBC Trust Bank accounts are for individual customers who have resident registratio... Show Detail

I can't upload my ID documents during the PC account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Please ensure that the file format is one of the following. PDF, JPEG, BMP, PNG, G... Show Detail

"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail