Procedures (Open an Account, Changing Personal Det | Frequently Asked Questions | SMBC Trust Bank

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Procedures (Open an Account, Changing Personal Details, etc.)

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FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]

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Can I make an inquiry by email?

Unfortunately, no. Please call us during business hours. Contact Us Show Detail
- No：2770
- Displayed Date：2024/10/28 09:04
- Search by narrowing down Category： Inquiry
Is it necessary to notify Individual Number (My Number) even if I'm a non-resident?

If you are a non-resident (living overseas) and your registered address is overseas, you are not required to submit your Individual Number (My Number) in pri... Show Detail
- No：1746
- Displayed Date：2023/10/04 11:27
- Updated DTM：2025/03/10 14:20
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
How can I check if I already notified My Number (Individual Number)?

You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail
- No：1583
- Displayed Date：2023/06/27 13:59
- Updated DTM：2024/10/21 10:13
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/09/24 10:34
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use , Cash Card/Domestic ATM

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