Procedures (Open an Account, Changing Personal Det | Frequently Asked Questions | SMBC Trust Bank

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Procedures (Open an Account, Changing Personal Details, etc.)

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"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail
- No：243
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/06/10 17:58
- Search by narrowing down Category： Open an Account
Can I make an inquiry by email?

Unfortunately, no. Please call us during business hours. Contact Us Show Detail
- No：2770
- Displayed Date：2024/10/28 09:04
- Search by narrowing down Category： Inquiry
I ran out of time while trying to open an account via the Internet.

You can resume your application by logging in from here. The information you entered will automatically be saved when you proceed to the next scre... Show Detail
- No：1042
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/08/16 18:44
- Search by narrowing down Category： Open an Account
"Verification failed" during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. Please refer to the following and try again. Q"Recognition error" when taking an ID p... Show Detail
- No：4365
- Displayed Date：2025/06/11 16:23
- Search by narrowing down Category： Open an Account

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