I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail

How can I check if I already notified My Number (Individual Number)?

You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail

Is it necessary to notify Individual Number (My Number) even if I'm a non-resident?

If you are a non-resident (living overseas) and your registered address is overseas, you are not required to submit your Individual Number (My Number) in pri... Show Detail

Can I make an inquiry by email?

Unfortunately, no. Please call us during business hours. Contact Us Show Detail

How do I notify My Number (Individual Number)?

Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Related Keywords changing pers... Show Detail

How do I change my registered seal / signature?

For how to change your registered seal / signature, see the Various Procedures page for details. Related Keywords changing personal details Show Detail

I would like to check my “Referrer Code”.

Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail

Can I change profiles / make requests without coming to a branch?

Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail

How can I register my Katakana Name?

How to register Katakana Name varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best suited ... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail

I'm moving to/from the U.S. What documents do I need to submit to change my address?

Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, please press... Show Detail

I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail

I want to change my registered phone number.

How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

"Verification failed" during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. Please refer to the following and try again. Q"Recognition error" when taking an ID p... Show Detail

How do I change my address?

How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits you. Rela... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

What is T-PIN（Telephone Personal Identification Number）?

T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail

I want to change T-PIN (Telephone Personal Identification Number).

How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. Whe... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail