Procedures (Open an Account, Changing Personal Det | Frequently Asked Questions

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Procedures (Open an Account, Changing Personal Details, etc.)

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FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]

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Can I close my account online?

Yes. Please see here for the procedure. Show Detail
- No：1280
- Displayed Date：2022/05/13 09:40
- Updated DTM：2023/10/24 15:08
- Search by narrowing down Category： Account Closure , Service
What is the jurisdiction of tax residence?

The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
- No：215
- Displayed Date：2020/12/25 22:32
- Updated DTM：2022/03/04 10:37
- Search by narrowing down Category： OECD CRS , Open an Account , Address Change
I need a copy of bankbook (tsucho).

PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
- No：1325
- Displayed Date：2022/07/15 09:54
- Search by narrowing down Category： Changing Personal Details , Statement / Bankbook (Tsucho)
For which transactions is My Number (Individual Number/ Corporate Number) required?

The usage and implementation of My Number (Individual Number / Corporate Number) have started from January 2016. Individual Number (My Number) is used to ef... Show Detail
- No：211
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/10 14:20
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
Where can I find my PRESTIA MultiMoney Account Number?

PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance ... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2025/07/29 18:58
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
How can I check my Yen Savings Account number?

Please check your Yen Savings Account number (7 digits) with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have a cash c... Show Detail
- No：1628
- Displayed Date：2023/06/09 09:40
- Updated DTM：2025/07/29 18:59
- Search by narrowing down Category： Open an Account , Domestic Fund Transfers
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:48
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the customer's situat... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:07
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use , Cash Card/Domestic ATM
Which IDs do I need to open an account?

The required ID document(s) depends on how you apply. Expired documents or those with a different address or name than your application are unacceptable. 1... Show Detail
- No：216
- Displayed Date：2025/02/26 09:00
- Updated DTM：2025/06/27 09:07
- Search by narrowing down Category： Open an Account
I’d like to update my "Status of Residence" and "Period of Stay" (Date of Expiration) registered as they are about to expire.

Please see below for necessary procedures. For Customers who updated your "Status of Residence" and "Period of Stay (Date of Expiration)" Ple... Show Detail
- No：277
- Displayed Date：2024/11/13 09:00
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)

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