"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail

"Recognition error" when taking a facial photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking a facial photo Make sure the room is well-lit and turn on the ligh... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

How does PRESTIA account work?

Watch video to find out how PRESTIA account works. *When you cannot turn the speaker on, see Using Your Accounts. Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

Can I open a JOINT ACCOUNT?

Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail

I have not yet registered my seal or signature with your bank. Can I make transaction/service orders via mails?

For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signature regi... Show Detail

Can I open a corporate account?

We open corporate accounts for customers seeking asset management, based on account usage plans and business descriptions. We do not open an account for ... Show Detail

Can I open a NISA Account?

Unfortunately, you cannot open a NISA account with us. Show Detail

How do I check the status of my bank account application via Internet?

You can check your application status by logging in from here. Show Detail

How do I change my address?

How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits you. Rela... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail

Do you issue a bankbook (tsucho)?

PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print for the p... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

What is the jurisdiction of tax residence?

The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail

I ran out of time while trying to open an account via the Internet.

You can resume your application by logging in from here. The information you entered will automatically be saved when you proceed to the next scre... Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail

Is it necessary to notify Individual Number (My Number) even if I'm a non-resident?

If you are a non-resident (living overseas) and your registered address is overseas, you are not required to submit your Individual Number (My Number) in pri... Show Detail

I live overseas. Can I open an account with SMBC Trust Bank?

No. Those who do not live in Japan cannot open an account with us because SMBC Trust Bank accounts are for individual customers who have resident registratio... Show Detail

How do I notify My Number (Individual Number)?

Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Related Keywords changing pers... Show Detail