How do I check the status of my bank account application via Internet?

You can check your application status by logging in from here. Show Detail

Can I close my account online?

Yes. Please see here for the procedure. Show Detail

"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail

How do I change account holder's name?

How to change account holder's name varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best s... Show Detail

I want to change my registered phone number.

How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure... Show Detail

I want to change T-PIN (Telephone Personal Identification Number).

How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. Whe... Show Detail

I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail

What is the jurisdiction of tax residence?

The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail

Can I close my dormant account?

Please contact us. It is helpful to have the following items at hand when you do so. Cash Card Statement 4-digit T-PIN *All of the above includes which... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

To open an account, is there any fee or the minimum deposit amount?

No. There is no fee or the minimum deposit amount required to open an account. We withdraw a monthly account maintenance fee, but it is waived if you meet a... Show Detail

I need a copy of bankbook (tsucho).

PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail

When are OECD CRS notification forms required?

On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail

Can I open multiple accounts?

We do not accept multiple accounts. If you already have an account with us, please use your existing account. Show Detail

I have not yet registered my seal or signature with your bank. Can I make transaction/service orders via mails?

For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signature regi... Show Detail

What are the requirements to open an account via Internet?

To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general c... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

Can I open a corporate account?

We open corporate accounts for customers seeking asset management, based on account usage plans and business descriptions. We do not open an account for ... Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail

Can I make an inquiry by email?

Unfortunately, no. Please call us during business hours. Contact Us Show Detail