What is the SWIFT (BIC) CODE for SMBC Trust Bank PRESTIA?

Our SWIFT (BIC) Code is SMTCJPJT. *A SWIFT Code consists of eight digits or letters. Please add "XXX" at the end if asked for an eleven digit or letter SWIF... Show Detail

What information is required to receive foreign currency transfers?

The following information is required to receive foreign currency transfers (overseas remittances, domestic foreign currency remittances, as well as cross bo... Show Detail

My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Suspended by Partial Usage Restriction Function (Online Shopping) T... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail

What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?

If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued. Please visit our branch, or use PRESTIA Phone B... Show Detail

GLOBAL PASS® doesn't work at overseas ATMS.

When you cannot withdraw cash from overseas ATMs, here are some possibilities. Suspended by Partial Usage Restriction Function (Overseas ATM) The card cann... Show Detail

Ｗhen ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?

No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of ZIP Code, G... Show Detail

How can I change my PIN numbers for GLOBAL PASS®?

There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures page... Show Detail

When using GLOBAL PASS® overseas, what should I keep in mind?

When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK This service ... Show Detail

What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?

The benefits are different, but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shopping overseas in... Show Detail

If I have Chinese Yuan offshore in PRESTIA MultiMoney Foreign Currency Savings account, can I use the GLOBAL PASS® to withdraw onshore RMB at an ATM in mainland China?

Yes, you can use to withdraw and also use the card at shopping in Visa Merchants. You cannot make Chinese Yuen transaction at some Visa Merchants (in that c... Show Detail

How can I deposit Japanese Yen into my account?

You can deposit Japanese Yen in the following ways. At ATM Deposits can be made at SMBC, Japan Post Bank and Seven Bank other than our bank. See here for f... Show Detail

What kind of insurance does GLOBAL PASS® cover?

We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please see ... Show Detail

I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail

While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from PRESTIA MultiMoney Yen Savings Deposit account?

PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail

What is the exchange rate for using GLOBAL PASS® overseas?

Foreign currencies other than the 17 applicable currencies The rate obtained by adding the predefined commission fee (3%) to the applicable rate determined ... Show Detail

Can I continue to use the same PIN numbers after I switched from Banking Card to GLOBAL PASS®?

The "Domestic Cash Card PIN" is the same, but you need to register a new Debit PIN. Show Detail

How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference between each PIN number?

You are required to use three different PINs depending on where you use. For details, please see here. Show Detail

Where can I use GLOBAL PASS®?（Shopping）

When using GLOBAL PASS, please see below for details. Using in Japan Using Overseas Major Websites & Apps Accepting GLOBAL PASS Show Detail