I want to change T-PIN (Telephone Personal Identification Number).

How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. Whe... Show Detail

Do you issue a bankbook (tsucho)?

PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print... Show Detail

When are OECD CRS notification forms required?

On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail

Can I make an inquiry by email?

Unfortunately, no. Please call us during business hours. Contact Us Show Detail

I live overseas. Can I open an account with SMBC Trust Bank?

No. Those who do not live in Japan cannot open an account with us because SMBC Trust Bank accounts are for individual customers who have resident registratio... Show Detail

I'm moving to/from the U.S. What documents do I need to submit to change my address?

Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, ... Show Detail

I want to register a seal or my signature for my PRESTIA account.

For how to register a seal or your signature with us, see the Various Procedures page for details. Related Keywords changing personal details Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail

Can I open a JOINT ACCOUNT?

Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail

I would like to check my “Referrer Code”.

Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail

How can I check if I already notified My Number (Individual Number)?

You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail

"Recognition error" when taking a facial photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking a facial photo Make sure the room is well-lit and turn on the ligh... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

How do I change my registered seal / signature?

For how to change your registered seal / signature, see the Various Procedures page for details. Related Keywords changing personal details Show Detail

How can I check my registered address?

You can check your registered address via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services P... Show Detail

Is it necessary to notify Individual Number (My Number) even if I'm a non-resident?

If you are a non-resident (living overseas) and your registered address is overseas, you are not required to submit your Individual Number (My Number) in pri... Show Detail

Can I open multiple accounts?

We do not accept multiple accounts. If you already have an account with us, please use your existing account. Show Detail

Can I change profiles / make requests without coming to a branch?

Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail

"Verification failed" during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. Please refer to the following and try again. Q"Recognition error" when taking an ID p... Show Detail