How can I register my Katakana Name?

How to register Katakana Name varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best suited ... Show Detail

Can I open a JOINT ACCOUNT?

Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail

How do I change account holder's name?

How to change account holder's name varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best s... Show Detail

I want to change T-PIN (Telephone Personal Identification Number).

How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. Whe... Show Detail

Do you issue a bankbook (tsucho)?

PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print for the p... Show Detail

How can I check my registered address?

You can check your registered address via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services P... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

Can I close my dormant account?

Please contact us. It is helpful to have the following items at hand when you do so. Cash Card Statement 4-digit T-PIN *All of the above includes which... Show Detail

I'm moving to/from the U.S. What documents do I need to submit to change my address?

Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, please press... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

How do I change my registered seal / signature?

For how to change your registered seal / signature, see the Various Procedures page for details. Related Keywords changing personal details Show Detail

I can't upload my ID documents during the PC account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Please ensure that the file format is one of the following. PDF, JPEG, BMP, PNG, G... Show Detail

"Recognition error" when taking a facial photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking a facial photo Make sure the room is well-lit and turn on the ligh... Show Detail

I live overseas. Can I open an account with SMBC Trust Bank?

No. Those who do not live in Japan cannot open an account with us because SMBC Trust Bank accounts are for individual customers who have resident registratio... Show Detail

I want to register a seal or my signature for my PRESTIA account.

For how to register a seal or your signature with us, see the Various Procedures page for details. Related Keywords changing personal details Show Detail

A PRESTIA account holder passed away. Where do I start?

Please take a moment and call the number further below. We first check the account holder of the deceased, then the department in charge will contact you for... Show Detail

I want to open an account.

You can open an account via Internet (smartphone, PC or tablet). Please start your application process from here. Show Detail

"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail

How can I check if I already notified My Number (Individual Number)?

You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail

"Verification failed" during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. Please refer to the following and try again. Q"Recognition error" when taking an ID p... Show Detail