I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail

What are the requirements to open an account via Internet?

To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general c... Show Detail

How do I update my E-mail Address registered with PRESTIA?

There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Service An alert ... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail

For which transactions is My Number (Individual Number/ Corporate Number) required?

The usage and implementation of My Number (Individual Number / Corporate Number) have started from January 2016. Individual Number (My Number) is used to ef... Show Detail

How do I close my account?

For how to close your account, see the Various Procedures page for details. Answer each question to find out the best procedure for you. Please note that t... Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail

How do I change my address?

How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits you. Rela... Show Detail

Where can I find my PRESTIA MultiMoney Account Number?

PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance ... Show Detail

Can I open a corporate account?

We open corporate accounts for customers seeking asset management, based on account usage plans and business descriptions. We do not open an account for ... Show Detail

I need a copy of bankbook (tsucho).

PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail

How can I register my Katakana Name?

How to register Katakana Name varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best suited ... Show Detail

Can I open a NISA Account?

Unfortunately, you cannot open a NISA account with us. Show Detail

How long does it take to open an account via Internet?

It usually takes 1 to 2 weeks. We send you an E-mail to notify that the account is open. Application requires modifications We also send an E-mail if your ... Show Detail

I want to change my registered phone number.

How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure... Show Detail

To open an account, is there any fee or the minimum deposit amount?

No. There is no fee or the minimum deposit amount required to open an account. We withdraw a monthly account maintenance fee, but it is waived if you meet a... Show Detail

How do I change account holder's name?

How to change account holder's name varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best s... Show Detail

When are OECD CRS notification forms required?

On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail

Is it necessary to notify Individual Number (My Number) even if I'm a non-resident?

If you are a non-resident (living overseas) and your registered address is overseas, you are not required to submit your Individual Number (My Number) in pri... Show Detail

Can I open multiple accounts?

We do not accept multiple accounts. If you already have an account with us, please use your existing account. Show Detail