- FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.)
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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I close my account?
- How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
- I'm a foreign national. Can I open an account with PRESTIA?
- How do I notify My Number (Individual Number)?
FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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For which transactions is My Number (Individual Number/ Corporate Number) required?
The usage and implementation of My Number (Individual Number/ Corporate Number) has started from January 2016. My Number is used to efficiently ma... Show Detail
- No：211
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/05/15 11:41
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
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How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：247
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/23 18:00
- Search by narrowing down Category： Address Change
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Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail
- No：2024
- Displayed Date：2023/12/27 14:25
- Updated DTM：2024/02/26 16:15
- Search by narrowing down Category： Open an Account , Branch and ATM
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Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts &... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2024/07/17 16:36
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
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I have not yet registered my seal or signature with your bank. Can I make transaction/s...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
- No：1077
- Displayed Date：2022/01/04 09:28
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Application forms
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I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
- No：1325
- Displayed Date：2022/07/15 09:54
- Search by narrowing down Category： Changing Personal Details , Statement / Bankbook (Tsucho)
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Which IDs do I need to open an account via Internet?
Identification Verification Documents (IDs) required to open an account via Internet depends whether you apply from Smartphone or PC/tablet. App... Show Detail
- No：216
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/25 18:03
- Search by narrowing down Category： Open an Account
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What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
- No：961
- Displayed Date：2021/06/24 11:00
- Updated DTM：2023/10/18 12:09
- Search by narrowing down Category： Open an Account , Others , Others , Yen Deposit
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Can I close my account online?
Yes. Please see here for the procedure. Show Detail
- No：1280
- Displayed Date：2022/05/13 09:40
- Updated DTM：2023/10/24 15:08
- Search by narrowing down Category： Account Closure , Service
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