How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference between each PIN number?

You are required to use three different PINs depending on where you use. For details, please see here. Show Detail

Can I make a deposit / withdrawal / domestic fund transfer (Furikomi) with coins at ATMs?

For acceptance of coins at ATMs located in PRESTIA and SMBC branches, see below. Available Hours: Weekdays 8:45-18:00 Deposit Domestic Transfer (Furikomi... Show Detail

How can I change the limit control for my Cash Card?

How to change the limit on Cash Card varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best ... Show Detail

How is the payment function of GLOBAL PASS® different from credit card?

The biggest difference is when your payment amount is debited from your account. GLOBAL PASS The amount used is debited immediately from the account. In a... Show Detail

I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Suspended by Partial Usage Restriction Function (Online Shopping) T... Show Detail

Is there a fee for receiving a foreign currency transfer?

We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail

How much is the domestic ATM fee (withdrawal / deposit)?

The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail

【Osaka Safe Town Ordinance】 Can I make a transfer exceeding ¥100,000 at ATM?

In accordance with Partial Revision of the "Osaka Prefecture Safe Town Development Ordinance" effective in 2025, and to help prevent losses from special frau... Show Detail

While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from PRESTIA MultiMoney Yen Savings Deposit account?

PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail

How much is the fee for a transfer in foreign currency?

Fees for transfers in foreign currencies vary depending on the transaction type and your account status. Select the type of transfer you would like to make ... Show Detail

ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currency.

The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account (includ... Show Detail

When using GLOBAL PASS® overseas, what should I keep in mind?

When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK This service ... Show Detail

How can I change my PIN numbers for GLOBAL PASS®?

There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures page... Show Detail

Can I cancel a domestic transfer (Furikomi) I made?

No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail

GLOBAL PASS® doesn't work at overseas ATMS.

When you cannot withdraw cash from overseas ATMs, here are some possibilities. Suspended by Partial Usage Restriction Function (Overseas ATM) The card cann... Show Detail

How long does an overseas remittance take to reach the beneficiary?

Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the beneficiary/beneficiar... Show Detail

My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail

Can I receive foreign currency remittance with my PRESTIA account?

Yes. You can transfer funds in foreign currency to your PRESTIA account. Please make sure to provide your 8 digit PRESTIA Multi Money Account Number. To re... Show Detail

Can I withdraw foreign currency in my account from ATMs?

Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail