How can I change my PIN numbers for GLOBAL PASS®?

There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures page... Show Detail

I am non-resident. How do I make a domestic transfer (Furikomi)?

In accordance with Foreign Exchange and Foreign Trade Act Article 17, a non-resident customer cannot make a domestic fund transfer (unregistered payee) using... Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail

What is the maximum amount I can send overseas via online banking?

For daily limit and other details on overseas remittance, please see here. Show Detail

Is there a fee for receiving a foreign currency transfer?

We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail

Can I deposit foreign currency from a domestic ATM?

No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling fee will be... Show Detail

How much is the overseas ATM withdrawal fee?

GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee separately, or an e... Show Detail

How much is the domestic ATM fee (withdrawal / deposit)?

The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail

Where can I find the SMBC Trust Bank ATM?

For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash cards can also ... Show Detail

【Family card】 What is the verification method when registering for GLOBAL PASS Member’s Website?

There are two ways to complete the registration: one is for account holder to complete the procedure on behalf of the family cardholder, and the other is for... Show Detail

When will the recipient receive funds when I make a domestic transfer via online banking?

For the fund arrival dates when you make a domestic transfer to another bank, refer to the table below. Transaction time Expected deposit timing Busi... Show Detail

What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?

The benefits are different, but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shopping overseas in... Show Detail

Where is a PRESTIA branch near me?

To find information about branch address, business hours, and etc., please see here. Show Detail

I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail

What cases happen the difference amount between the refund is caused by cancellation by cancel/ return?

Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after using non-hand... Show Detail

Is there an annual fee for GLOBAL PASS®?

No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. Show Detail

【Main card】 What is the verification method when registering for GLOBAL PASS Member’s Website? 

The verification method at the time of member registration differs depending on whether the registered address is "domestic" or "overseas." For details, plea... Show Detail

Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail

How can I change the limit control for my Cash Card?

How to change the limit on Cash Card varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best ... Show Detail

What kind of insurance does GLOBAL PASS® cover?

We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please see ... Show Detail