How much is the overseas ATM withdrawal fee?

GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee separately, or an e... Show Detail

How much is an intermediary bank fee when I make an overseas remittance?

Although we cannot say exactly how much the fee will be as it varies depending on the intermediary bank(s), see below for the amount based on remittances mad... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail

How is the payment function of GLOBAL PASS® different from credit card?

The biggest difference is when your payment amount is debited from your account. GLOBAL PASS The amount used is debited immediately from the account. In a... Show Detail

Can I cancel a domestic transfer (Furikomi) I made?

No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail

What is the ATM operating hours?

The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches Sumitomo Mits... Show Detail

How can I change my PIN numbers for GLOBAL PASS®?

There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures page... Show Detail

How can I receive a domestic fund transfer in Yen?

You will need the following information for receiving Yen from domestic financial institutions. Please find required information below; Bank Name SMBC信託銀行... Show Detail

Is there an annual fee for GLOBAL PASS®?

No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. Show Detail

Is there a fee for receiving a foreign currency transfer?

We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail

Can I make a deposit / withdrawal / domestic fund transfer (Furikomi) with coins at ATMs?

For acceptance of coins at ATMs located in PRESTIA and SMBC branches, see below. Available Hours: Weekdays 8:45-18:00 Deposit Domestic Transfer (Furikomi... Show Detail

Is there any deposit limit through ATM?

There is no daily limit for deposit through the ATMs. The limit for each deposit is as follows. SMBC Trust Bank and Sumitomo Mitsui Banking Corporation ATMs... Show Detail

Where can I find the SMBC Trust Bank ATM?

For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash cards can also ... Show Detail

The deposit is deducted from my account. How is it going to be refunded?

When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your account the mo... Show Detail

While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from PRESTIA MultiMoney Yen Savings Deposit account?

PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail

What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?

The benefits are different, but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shopping overseas in... Show Detail

I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which menu should I choose?

Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs with Visa... Show Detail

What is the exchange rate for using GLOBAL PASS® overseas?

Foreign currencies other than the 17 applicable currencies The rate obtained by adding the predefined commission fee (3%) to the applicable rate determined ... Show Detail

How can I change the limit control for my Cash Card?

How to change the limit on Cash Card varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best ... Show Detail

Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail