Frequently Asked Questions
What is T-PIN(Telephone Personal Identification Number)?
T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
When I opened my account (opened after October 1, 2019), I registered my "Status of Res...
Please renew your "Period of Stay" and notify us before the expiration date. If you are going to leave Japan without updating your Period of Stay,... Show Detail
How can I register my Katakana Name?
How to register Katakana Name varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure be... Show Detail
How do I change account holder's name?
How to change account holder's name varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure be... Show Detail
I want to change my registered phone number.
How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the proce... Show Detail
How can I check my registered address?
You can check your registered address via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services P... Show Detail
I want to register a seal or my signature for my PRESTIA account.
For how to register a seal or your signature with us, see the Various Procedures page for details. Show Detail
I want to change T-PIN (Telephone Personal Identification Number).
How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. ... Show Detail
How do I change my registered seal / signature?
For how to change your registered seal / signature, see the Various Procedures page for details. Show Detail
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