What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?

Please see the table below. Bank Name: SMBC Trust Bank（エスエムビーシーシンタクギンコウ） Bank Code (Zengin Code): 0300 Branch Name Katakana Branch Name Branch Code S... Show Detail

Which IDs do I need to open an account?

The required ID document(s) depends on how you apply. Expired documents or those with a different address or name than your application are unacceptable. 1... Show Detail

How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expiration)?

For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. Please be in... Show Detail

I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail

I'm a foreign national. Can I open an account with PRESTIA?

Yes. Foreign nationals, who have resident registration (or alien registration) in Japan and reside in Japan, are eligible to open an account with P... Show Detail

What is T-PIN（Telephone Personal Identification Number）?

T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail

Can I deposit or cash a foreign check at SMBC Trust Bank?

An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail

How do I notify My Number (Individual Number)?

Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Related Keywords changing pers... Show Detail

My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail

I’d like to update my "Status of Residence" and "Period of Stay" (Date of Expiration) registered as they are about to expire.

Please see below for necessary procedures. For Customers who updated your "Status of Residence" and "Period of Stay (Date of Expiration)" Ple... Show Detail

How can I check my Katakana Name registered?

You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail

What are the requirements to open an account via Internet?

To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general c... Show Detail

Where can I find my branch name?

Please confirm the branch code (branch number) from the following, and then check the branch name from here. GLOBAL PASS *If you have a cash card issue... Show Detail

I have not yet registered my seal or signature with your bank. Can I make transaction/service orders via mails?

For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signature regi... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

How do I close my account?

For how to close your account, see the Various Procedures page for details. Answer each question to find out the best procedure for you. Please note that t... Show Detail

For which transactions is My Number (Individual Number/ Corporate Number) required?

The usage and implementation of My Number (Individual Number / Corporate Number) have started from January 2016. Individual Number (My Number) is used to ef... Show Detail

How can I check my Yen Savings Account number?

Please check your Yen Savings Account number (7 digits) with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have a cash c... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail