Procedures (Open an Account, Changing Personal Det | Frequently Asked Questions

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Procedures (Open an Account, Changing Personal Details, etc.)

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What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?

Please see the table below. Bank Name: SMBC Trust Bank（エスエムビーシーシンタクギンコウ） Bank Code (Zengin Code): 0300 Branch Name Katakana Branch Name Branch Code S... Show Detail
- No：246
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/03/24 18:25
- Search by narrowing down Category： Open an Account , Branch and ATM
How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expiration)?

For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. Please be in... Show Detail
- No：271
- Displayed Date：2024/11/13 09:00
- Updated DTM：2025/04/01 14:37
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
Where can I find my branch name?

You can check your branch name and branch code on e-statements (including statements). e-statementPRESTIA Online, PRESTIA Mobile Menu > Accounts > St... Show Detail
- No：2024
- Displayed Date：2023/12/27 14:25
- Updated DTM：2025/07/29 18:29
- Search by narrowing down Category： Open an Account , Branch and ATM
I'm a foreign national. Can I open an account with PRESTIA?

Yes. Foreign nationals, who have resident registration (or alien registration) in Japan and reside in Japan, are eligible to open an account with P... Show Detail
- No：1584
- Displayed Date：2023/03/17 15:25
- Updated DTM：2024/09/12 09:41
- Search by narrowing down Category： Open an Account
What is T-PIN（Telephone Personal Identification Number）?

T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail
- No：1698
- Displayed Date：2023/08/08 18:40
- Updated DTM：2023/12/28 11:58
- Search by narrowing down Category： PIN
How do I close my account?

For how to close your account, see the Various Procedures page for details. Answer each question to find out the best procedure for you. Please note that t... Show Detail
- No：209
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/07/11 10:06
- Search by narrowing down Category： Account Closure
How long does it take to open an account via Internet?

It usually takes 1 to 2 weeks. We send you an E-mail to notify that the account is open. Application requires modifications We also send an E-mail if your ... Show Detail
- No：1630
- Displayed Date：2023/06/09 09:40
- Updated DTM：2025/07/29 19:02
- Search by narrowing down Category： Open an Account
Can I close my dormant account?

Please contact us. It is helpful to have the following items at hand when you do so. Cash Card Statement 4-digit T-PIN *All of the above includes which... Show Detail
- No：4025
- Displayed Date：2025/04/18 08:44
- Search by narrowing down Category： Account Closure , Dormant Account
I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail
- No：1450
- Displayed Date：2023/01/11 09:24
- Updated DTM：2025/03/12 17:08
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
How can I check my Katakana Name registered?

You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail
- No：1252
- Displayed Date：2022/03/25 11:44
- Updated DTM：2024/04/25 17:08
- Search by narrowing down Category： Account Holder's Name

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