Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received fr... Show Detail

Where can I use my cash card? (ATM)

When using your cash card, please see below for details. When using in Japan When using Overseas Show Detail

How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is a...

You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two business days aft... Show Detail

Can I continue to use the same PIN numbers after I switched from Banking Card to GLOBAL...

The "Domestic Cash Card PIN" is the same, but you need to register a new Debit PIN. Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total...

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from...

PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail

I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)

To check the exchange rate for a GLOBAL PASS transaction made with GAIKA FULL BACK® or in foreign currency other than our 17 applicable currencies and debite... Show Detail

ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...

The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account (includ... Show Detail