Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website .
When you recognize the shop name on Transaction Detail, contact the shop directly for details.

• Common Inquiries

  • There is a time-lag between the actual transaction and the shop sending billing data (e.g. shopping with iD^* at merchants, online shopping, public transportation)
  • Recurring payments (menbership fee), debit card validity check
  • Cash back made by the shop such as a campaign (refund)
  • Transaction made on a Family Card (if any)
  • *The iD touch payment can be used only when the "iD" logo is on the back of your card.

  If you do not recognize the transaction, which may be considered fraudulent, please contact Emergency contact number immediately.