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FAQ within [ Internet Banking ]

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Do you have an App?

Yes. Please download from SMBC Trust Bank App. Show Detail
- No：1340
- Displayed Date：2022/07/15 09:55
- Search by narrowing down Category： Service , App
How do I discard my token?

For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
- No：1190
- Displayed Date：2022/03/15 17:05
- Search by narrowing down Category： Service , Foreign Currency Deposit
Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Updated DTM：2026/04/27 16:30
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail
- No：2237
- Displayed Date：2024/04/02 10:03
- Search by narrowing down Category： Transfers Within My Accounts (Same Currencies)
Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On > Transfers &... Show Detail
- No：2407
- Displayed Date：2024/05/27 10:10
- Updated DTM：2025/10/03 18:08
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
How much is the fee for a transfer in foreign currency?

Fees for transfers in foreign currencies vary depending on the transaction type and your account status. Select the type of transfer you would like to make ... Show Detail
- No：1114
- Displayed Date：2022/02/18 15:50
- Updated DTM：2026/04/27 18:25
- Search by narrowing down Category： Overseas Remittance , Service Charges , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
How can I start online banking?

From our website, get started with online banking from one of the following. Browser PRESTIA Online/PRESTIA Mobile PRESTIA Online/PRESTIA Mobile App S... Show Detail
- No：4535
- Displayed Date：2025/10/17 16:29
- Search by narrowing down Category： Internet Banking
Can I cancel a domestic transfer (Furikomi) I made?

No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail
- No：2228
- Displayed Date：2024/04/02 10:02
- Updated DTM：2025/12/29 09:07
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers , Send or Receive Money
When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail
- No：4406
- Displayed Date：2026/01/28 15:00
- Search by narrowing down Category： Family Card , Alert Service
How can I start foreign currency deposit?

You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
- No：1358
- Displayed Date：2022/10/13 14:31
- Updated DTM：2023/10/26 17:19
- Search by narrowing down Category： Service , Foreign Currency Deposit
What is the fee for a domestic fund transfer in yen?

Fees for transfers within SMBC Trust Bank and fund transfers to other banks via Zengin vary depending on the transaction type and your account status. See S... Show Detail
- No：4404
- Displayed Date：2025/07/17 09:28
- Updated DTM：2026/04/27 18:25
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
When will the recipient receive funds when I make a domestic transfer via online banking?

For the fund arrival dates when you make a domestic transfer to another bank, refer to the table below. Transaction time Expected deposit timing Busi... Show Detail
- No：4537
- Displayed Date：2025/10/17 16:30
- Search by narrowing down Category： Send or Receive Money , Domestic Fund Transfers , Domestic Fund Transfer
What can I do on Online banking? （PRESTIA Online / PRESTIA Mobile / App）

You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See below for... Show Detail
- No：282
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/10/03 17:40
- Search by narrowing down Category： Service , App

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