Frequently Asked Questions
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【Online banking "Other Services"】I cannot register my smartphone.
Please check the following. Causes and Solutions Causes Actions No passkey is available on your smartphone. (For iPhone user... Show Detail
【Online banking "Other Services"】An error occurred during authentication to submit the ...
Please check the following. Causes and Solutions Causes Solutions Biometric or password authentication failures Please registe... Show Detail
【Online banking "Other Services"】I cannot complete the authentication to submit an appl...
If your smartphone does not respond after pressing the "Authentication" button to submit an application with no error, please see below. Cause... Show Detail
【Online banking "Other Services"】I cannot receive SMS.
This service requires a smartphone. If you cannot receive SMS, please see the Various Procedures page and send the application form by postal mail.... Show Detail
【Online banking "Other Services"】I have registered my mobile phone number but an error ...
When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 09... Show Detail
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