Procedures (Open an Account, Changing Personal Det | Frequently Asked Questions

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Procedures (Open an Account, Changing Personal Details, etc.)

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What are the requirements to open an account via Internet?

To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general c... Show Detail
- No：1695
- Displayed Date：2023/08/08 18:41
- Updated DTM：2024/04/25 18:03
- Search by narrowing down Category： Open an Account
How do I notify My Number (Individual Number)?

Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Related Keywords changing pers... Show Detail
- No：212
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/04/01 14:41
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail
- No：1043
- Displayed Date：2025/06/30 23:59
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
Can I deposit or cash a foreign check at SMBC Trust Bank?

An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
- No：239
- Displayed Date：2025/01/06 09:00
- Search by narrowing down Category： Check , Branch and ATM , Deposit Checks
How can I check my Katakana Name registered?

You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail
- No：1252
- Displayed Date：2022/03/25 11:44
- Updated DTM：2024/04/25 17:08
- Search by narrowing down Category： Account Holder's Name
I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail
- No：1450
- Displayed Date：2023/01/11 09:24
- Updated DTM：2025/03/12 17:08
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
Can I close my dormant account?

Please contact us. It is helpful to have the following items at hand when you do so. Cash Card Statement 4-digit T-PIN *All of the above includes which... Show Detail
- No：4025
- Displayed Date：2025/04/18 08:44
- Search by narrowing down Category： Account Closure , Dormant Account
How long does it take to open an account via Internet?

It usually takes 1 to 2 weeks. We send you an E-mail to notify that the account is open. Application requires modifications We also send an E-mail if your ... Show Detail
- No：1630
- Displayed Date：2023/06/09 09:40
- Updated DTM：2025/07/29 19:02
- Search by narrowing down Category： Open an Account
How do I close my account?

For how to close your account, see the Various Procedures page for details. Answer each question to find out the best procedure for you. Please note that t... Show Detail
- No：209
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/07/11 10:06
- Search by narrowing down Category： Account Closure
What is T-PIN（Telephone Personal Identification Number）?

T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail
- No：1698
- Displayed Date：2023/08/08 18:40
- Updated DTM：2023/12/28 11:58
- Search by narrowing down Category： PIN

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