- FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.)
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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I close my account?
- How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
- I'm a foreign national. Can I open an account with PRESTIA?
- How do I notify My Number (Individual Number)?
FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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Can I make an inquiry by email?
Unfortunately, no. Please call us during business hours. Contact Us Show Detail
- No：2770
- Displayed Date：2024/10/28 09:04
- Search by narrowing down Category： Inquiry
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I want to change my registered phone number.
How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the proce... Show Detail
- No：2031
- Displayed Date：2024/01/18 11:15
- Search by narrowing down Category： Change Phone Number
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When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
- No：214
- Displayed Date：2022/01/01 00:05
- Updated DTM：2022/03/04 10:33
- Search by narrowing down Category： OECD CRS , Open an Account , Address Change
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Can I open a corporate account?
We open corporate accounts for customers seeking asset management, based on account usage plans and business descriptions. Note that we do not o... Show Detail
- No：1754
- Displayed Date：2023/10/25 16:08
- Updated DTM：2023/12/08 09:59
- Search by narrowing down Category： Open an Account
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How do I check the status of my bank account application via Internet?
You can check your application status by logging in from here. Show Detail
- No：1601
- Displayed Date：2023/03/23 10:31
- Updated DTM：2024/08/16 18:45
- Search by narrowing down Category： Open an Account
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I just received GLOBAL PASS®. Do I need to do anything before using it?
Please follow the steps here before using your GLOBAL PASS. Show Detail
- No：979
- Displayed Date：2022/09/14 09:00
- Updated DTM：2024/02/26 16:19
- Search by narrowing down Category： Open an Account , Use of GLOBAL PASS®
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How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you ... Show Detail
- No：1628
- Displayed Date：2023/06/09 09:40
- Updated DTM：2024/07/17 16:30
- Search by narrowing down Category： Open an Account , Domestic Fund Transfers
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I’d like to update my "Status of Residence" and "Period of Stay" (Date of Expiration) ...
Please see below for necessary procedures. For Customers who updated your "Status of Residence" and "Period of Stay (Date of Expiration)" Ple... Show Detail
- No：277
- Displayed Date：2024/11/13 09:00
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
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Unfortunately, you cannot open a NISA account with us. Show Detail
- No：2403
- Displayed Date：2024/05/27 10:08
- Search by narrowing down Category： Open an Account
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What is T-PIN（Telephone Personal Identification Number）?
T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail
- No：1698
- Displayed Date：2023/08/08 18:40
- Updated DTM：2023/12/28 11:58
- Search by narrowing down Category： PIN
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