Procedures (Open an Account, Changing Personal Det | Frequently Asked Questions

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I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail
- No：1043
- Displayed Date：2025/06/30 23:59
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expiration)?

For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. Please be in... Show Detail
- No：271
- Displayed Date：2024/11/13 09:00
- Updated DTM：2025/04/01 14:37
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
Which IDs do I need to open an account?

The required ID document(s) depends on how you apply. Expired documents or those with a different address or name than your application are unacceptable. 1... Show Detail
- No：216
- Displayed Date：2025/02/26 09:00
- Updated DTM：2025/06/27 09:07
- Search by narrowing down Category： Open an Account
What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?

Please see the table below. Bank Name: SMBC Trust Bank（エスエムビーシーシンタクギンコウ） Bank Code (Zengin Code): 0300 Branch Name Katakana Branch Name Branch Code S... Show Detail
- No：246
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/10/03 17:39
- Search by narrowing down Category： Open an Account , Branch and ATM

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