FAQ
How do I check the status of my bank account application via Internet?
You can check your application status by logging in from here. Show Detail
When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
How can I register my Katakana Name?
How to register Katakana Name varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best suited ... Show Detail
I want to change my registered phone number.
How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure... Show Detail
Unfortunately, you cannot open a NISA account with us. Show Detail
You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail
Can I open a corporate account?
We open corporate accounts for customers seeking asset management, based on account usage plans and business descriptions. We do not open an account for ... Show Detail
How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits you. Rela... Show Detail
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signature regi... Show Detail
Yen Savings Deposit account (7 digits) An account for basic transactions, such as Cash deposits and withdrawals, checking your balance with Cash Card or GL... Show Detail
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