I want to change T-PIN (Telephone Personal Identification Number).

How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. Whe... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

Do you issue a bankbook (tsucho)?

PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print... Show Detail

Can I make an inquiry by email?

Unfortunately, no. Please call us during business hours. Contact Us Show Detail

How can I check if I already notified My Number (Individual Number)?

You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail

To open an account, is there any fee or the minimum deposit amount?

No. There is no fee or the minimum deposit amount required to open an account. We withdraw a monthly account maintenance fee, but it is waived if you meet a... Show Detail

I want to open an account.

You can open an account via Internet (smartphone, PC or tablet). Please start your application process from here. Show Detail

How do I change account holder's name?

How to change account holder's name varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best s... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

When are OECD CRS notification forms required?

On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail