Can I open a NISA Account?

Unfortunately, you cannot open a NISA account with us. Show Detail

I want to change my registered phone number.

How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure... Show Detail

How do I change my address?

How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits you. Rela... Show Detail

What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings Deposit account?

Yen Savings Deposit account (7 digits) An account for basic transactions, such as Cash deposits and withdrawals, checking your balance with Cash Card or GL... Show Detail

I need a copy of bankbook (tsucho).

PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail

I have not yet registered my seal or signature with your bank. Can I make transaction/service orders via mails?

For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signature regi... Show Detail

How can I check my Yen Savings Account number?

Please check your Yen Savings Account number (7 digits) with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have a cash c... Show Detail

For which transactions is My Number (Individual Number/ Corporate Number) required?

The usage and implementation of My Number (Individual Number / Corporate Number) have started from January 2016. Individual Number (My Number) is used to ef... Show Detail

Where can I find my PRESTIA MultiMoney Account Number?

PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance ... Show Detail

How do I close my account?

For how to close your account, see the Various Procedures page for details. Answer each question to find out the best procedure for you. Please note that t... Show Detail

How do I notify My Number (Individual Number)?

Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Related Keywords changing pers... Show Detail

My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail

I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail

What is T-PIN（Telephone Personal Identification Number）?

T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail

What are the requirements to open an account via Internet?

To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general c... Show Detail

Can I deposit or cash a foreign check at SMBC Trust Bank?

An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if we can coll... Show Detail

Where can I find my branch name?

Please confirm the branch code (branch number) from the following, and then check the branch name from here. GLOBAL PASS *If you have a cash card issue... Show Detail

I'm a foreign national. Can I open an account with PRESTIA?

Yes. Foreign nationals, who have resident registration (or alien registration) in Japan and reside in Japan, are eligible to open an account with P... Show Detail

How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expiration)?

For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. Please be in... Show Detail