If your smartphone does not respond after pressing the "Authentication" button to submit an application with no error, please see below.

  • Causes and Solutions
Causes Solutions
"You did not tap the URL on the latest SMS.
(Only those who use a smartphone for authentication as they submit an application using a PC.)"		 Please tap the URL on the latest SMS within 5 minutes after receiving it.
The OS version on your smartphone is old.

Please use a smartphone that has the recommended operating environment designated below.

Android

  • OS : Latest Version
  • Browser : Google Chrome

iPhone

  • OS : Latest Version
  • Browser : Apple Safari
You did not use the recommended OS version or browser.
No passkey is available on your smartphone.
(For iPhone users)

To use online banking "Other Service", creating a passkey is required. Please turn on iCloud Keychain on your iPhone and set up two-factor authentication.
If you are using your browser's private browsing mode, switching to normal mode may enable passkeys.

  • *For details, please see iPhone homepage.
The internet is slow or the network connection is unstable. Please try again in a location with a good Internet/Wi-Fi connection.

If these solutions do not improve the situation, please download the necessary application form from "By Mail" here . Fill it out and return it to us by postal mail.