Please check the following.
- Causes and Solutions
| Causes | Solutions |
|---|---|
| Biometric or password authentication failures | Please register your smartphone with a biometric (*1) or pass cord (*2) you have set up as a passkey for authentication.
|
| The browser you use is different from the one you registered your smartphone to use this service. | Please register your smartphone you use now and press "Authentication" button to submit the application.
|
| You upgraded or changed your smartphone. Or the smartphone you use is different from the one you registered before to use this service. | |
| You did not tap the URL on the latest SMS. (Only those who use a smartphone for authentication as they submit an application using a PC.) | Please tap the URL on the latest SMS within 5 minutes after receiving it. |
| You did not use the recommended OS version or browser. | Please use a smartphone that has the recommended operating environment designated below. Android
|
| No passkey is available on your smartphone. (For iPhone users) |
To use online banking "Other Service", creating a passkey is required. Please turn on iCloud Keychain on your iPhone and set up two-factor authentication.
|
| You did not complete authentication within 5 minutes after receiving SMS. (Exceeding the time limit.) |
Please go back to the procedure, and try authenticating again. |
If these solutions do not improve the situation, please download the necessary application form from "By Mail" here . Fill it out and return it to us by postal mail.