What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

I am no longer able to sign on with biometric authentication after changing my Online banking User ID and Password.

To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Menu> App Set... Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail

I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail

【Online banking "Other Services"】An error occurred during authentication to submit the application.

Please check the following. Causes and Solutions Causes Solutions Biometric or password authentication failures Please register your smartphone with... Show Detail

How do I log out of online banking?

PRESTIA Online, PRESTIA Mobile Press Sign Off on the top right of the screen. APP Tap Sign Off button from Menu. Automatic sign-off ... Show Detail

I want to make an overseas remittance to a registered payee with a purpose other than "Registered Purpose of Remittance".

If you are to make a remittance with a purpose other than "Registered Purpose of Remittance" via online banking, you need to separately register the payee fo... Show Detail

I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail

Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update your mailin... Show Detail

I am unable to sign on to the SMBC Trust Bank app.

Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app with biometric aut... Show Detail

I am unable to sign on using biometric authentication.

Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signing on for the f... Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

【Online banking "Other Services"】I cannot register my smartphone.

Please check the following. Causes and Solutions Causes Actions No passkey is available on your smartphone. (For iPhone users) To use online bankin... Show Detail

I want to place a foreign exchange leave order.

You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail

I can't select Purpose of this Remittance on Overseas Remittance via online banking.

As part of our initiatives to combat money laundering and terrorist financing, since the middle of March 2024, we register the purpose of remittance which yo... Show Detail

【Online banking "Other Services"】Do I receive any notification when I need to make any corrections?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Request for Confirmation of Appl... Show Detail

Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail

Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail