Is it possible to request a token on behalf of a family member (or friend) with an SMBC Trust Bank PRESTIA account?

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail

Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail

Does SMBC Trust Bank App have push notifications?

Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail

How can I apply for PRESTIA Alert Services?

For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail

What happens if I press the left-bottom brown button while I enter the wrong Transaction Information Code on the token?

The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail

Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

I want to stop receiving statements by post and switch to e-statements.

Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail

Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update your mailin... Show Detail

Do you have an App?

Yes. Please download from SMBC Trust Bank App. Show Detail

What is the recommended environment for using the SMBC Trust Bank app?

Please check here for the recommended operating environment for the app. Show Detail

Does a Transaction Signing Code displayed on a token have a time limit? Is there a way to re-display the Transaction Signing Code after it has vanished?

A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail

Does an OTP displayed on a token have a time limit?

Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail

【Online banking "Other Services"】I have registered my mobile phone number but an error message is displayed.

When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 09... Show Detail

【Online banking "Other Services"】Do I receive any notification when the procedure has been completed?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Application Process Completed) ... Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

【Online banking "Other Services"】How long will it take to complete my request?

It takes approximately one week to complete. Notification of Procedure Completion Upon completion, you will receive an E-mail titled "【SMBC Tru... Show Detail

How do I log out of online banking?

PRESTIA Online, PRESTIA Mobile Press Sign Off on the top right of the screen. APP Tap Sign Off button from Menu. Automatic sign-off ... Show Detail

I can't select Purpose of this Remittance on Overseas Remittance via online banking.

As part of our initiatives to combat money laundering and terrorist financing, since the middle of March 2024, we register the purpose of remittanc... Show Detail

I'm having trouble with online banking.

When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA Onlin... Show Detail

Is the SMBC Trust Bank app free?

The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail