Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update your mailin... Show Detail

I do not receive any notifications from SMBC Trust Bank App.

Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail

【Online banking "Other Services"】I cannot receive SMS.

This service requires a smartphone. If you cannot receive SMS, please see the Various Procedures page and send the application form by postal mail.... Show Detail

【Online banking "Other Services"】Do I receive any notification when the procedure has been completed?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Application Process Completed) ... Show Detail

I'm having trouble with online banking.

When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA Onlin... Show Detail

Does SMBC Trust Bank App have push notifications?

Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Informat... Show Detail

I want to place a foreign exchange leave order.

You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail

【Online banking "Other Services"】Do I receive any notification when I need to make any corrections?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Request for Confirmation of Appl... Show Detail

How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail

I am unable to sign on using biometric authentication.

Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signing on for the f... Show Detail

Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail

What happens if I press the left-bottom brown button while I enter the wrong Transaction Information Code on the token?

The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail

What is the recommended environment for using the SMBC Trust Bank app?

Please check here for the recommended operating environment for the app. Show Detail

What is PRESTIA Alert Service?

PRESTIA Alert Service is a service which sends you e-mail alerts for your cash card and/or online banking usages. Please refer to the page here for the deta... Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

【Online banking "Other Services"】I cannot register my smartphone.

Please check the following. Causes and Solutions Causes Actions No passkey is available on your smartphone. (For iPhone users) To use online bankin... Show Detail

How can I start online banking?

From our website, get started with online banking from one of the following. Browser PRESTIA Online/PRESTIA Mobile PRESTIA Online/PRESTIA Mobile App S... Show Detail