Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

Does an OTP displayed on a token have a time limit?

Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail

How can I apply for PRESTIA Alert Services?

For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail

【Online banking "Other Services"】Do I receive any notification when the procedure has been completed?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Application Process Completed) ... Show Detail

【Online banking "Other Services"】I cannot receive SMS.

This service requires a smartphone. If you cannot receive SMS, please see the Various Procedures page and send the application form by postal mail.... Show Detail

Does SMBC Trust Bank App have push notifications?

Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail

How do I log out of online banking?

PRESTIA Online, PRESTIA Mobile Press Sign Off on the top right of the screen. APP Tap Sign Off button from Menu. Automatic sign-off ... Show Detail

I can't select Purpose of this Remittance on Overseas Remittance via online banking.

As part of our initiatives to combat money laundering and terrorist financing, since the middle of March 2024, we register the purpose of remittanc... Show Detail

I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail

What is PRESTIA Alert Service?

PRESTIA Alert Service is a service which sends you e-mail alerts for your cash card and/or online banking usages. Please refer to the page here for the deta... Show Detail

【Online banking "Other Services"】I live overseas. Can I use the "Other Services" menu?

This service requires a smartphone. If your smartphone meets the following conditions, you can use the "Other Service" menu from overseas. Tha... Show Detail

I am unable to sign on using biometric authentication.

Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail

【Online banking "Other Services"】Do I receive any notification when I need to make any corrections?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Request for Confirmation of Appl... Show Detail

I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's designated... Show Detail

How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail

How do I change the push notification settings on SMBC Trust Bank App?

Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Sett... Show Detail

Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail

When I enter a Transaction Signing Code, is there any chance that an error occurs because of a time set of the token?

Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail

What is the recommended environment for using the SMBC Trust Bank app?

Please check here for the recommended operating environment for the app. Show Detail

【Online banking "Other Services"】How long will it take to complete my request?

It takes approximately one week to complete. Notification of Procedure Completion Upon completion, you will receive an E-mail titled "【SMBC Tru... Show Detail