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I just applied for a token. How long will it take to arrive?
In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
- No：260
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail
- No：259
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/07/31 09:15
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/01/18 11:14
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
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I forgot my User ID and/or password to sign on online banking.
From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. Show Detail
- No：1700
- Displayed Date：2023/08/08 18:39
- Search by narrowing down Category： User ID / Password
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How do I change the push notification settings on SMBC Trust Bank App?
Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Not... Show Detail
- No：1421
- Displayed Date：2022/11/07 13:05
- Search by narrowing down Category： App
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I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
- No：2049
- Displayed Date：2024/01/18 11:17
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
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I want to make an overseas remittance to a registered payee with a purpose other than "...
If you are to make a remittance with a purpose other than "Registered Purpose of Remittance" via online banking, you need to separately register th... Show Detail
- No：2564
- Displayed Date：2024/08/16 09:29
- Search by narrowing down Category： Overseas Remittance
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What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
- No：1843
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： User ID / Password , Service , GLOBAL PASS Member's Website
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I do not receive any notifications from SMBC Trust Bank App.
Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail
- No：1425
- Displayed Date：2022/11/07 13:06
- Search by narrowing down Category： App
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Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
- No：1242
- Displayed Date：2022/03/25 11:46
- Search by narrowing down Category： Service , Foreign Currency Deposit
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