Frequently Asked Questions
I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
I am currently overseas. Can I apply for a token?
No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail
I see an error message asking me to register my mobile phone number even through I had ...
When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 090/080/0... Show Detail
Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
I applied for a token, but was unable to receive it because it was sent by registered m...
Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's ... Show Detail
I just applied for a token. How long will it take to arrive?
In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
I live overseas, so I can't receive a token. How can I make a local or overseas remitta...
We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
Why has SMBC Trust Bank introduced a token-based OTP Service?
SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
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