【Online banking "Other Services"】I cannot receive SMS.

This service requires a smartphone. If you cannot receive SMS, please see the Various Procedures page and send the application form by postal mail.... Show Detail

I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail

I want to stop receiving statements by post and switch to e-statements.

Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail

Does a Transaction Signing Code displayed on a token have a time limit? Is there a way to re-display the Transaction Signing Code after it has vanished?

A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail

I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail

I do not receive any notifications from SMBC Trust Bank App.

Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail

Even though I enter an OTP displayed on my token properly, it becomes an error.

Please contact PRESTIA Online Helpdesk. If the clock embedded in the token becomes out of sync with the server, you will see an error message eve... Show Detail

Does SMBC Trust Bank App have push notifications?

Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail

Is the SMBC Trust Bank app free?

The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail

Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update your mailin... Show Detail

【Online banking "Other Services"】I have registered my mobile phone number but an error message is displayed.

When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 09... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

How do I change the push notification settings on SMBC Trust Bank App?

Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Sett... Show Detail

I'm having trouble with online banking.

When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA Onlin... Show Detail

Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's designated... Show Detail

Do you have an App?

Yes. Please download from SMBC Trust Bank App. Show Detail