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- Even though I enter an OTP displayed on my token properly, it becomes an error.
- Can I have my token sent to an address that is different from my registered home address?
- Nothing appears on my token when I press the button. What would I do?
- Where can I find my PRESTIA MultiMoney Account Number?
- I want to change my User ID・password to sign on online banking.
FAQ within [ Internet Banking ]
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Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail
- No：259
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/07/31 09:15
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I want to register a domestic payee.
How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedu... Show Detail
- No：2034
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:17
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
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I am unable to sign on to the SMBC Trust Bank app.
Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app wi... Show Detail
- No：1010
- Displayed Date：2021/10/26 06:59
- Updated DTM：2023/12/14 17:02
- Search by narrowing down Category： App
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Can I bring and use a token outside of the country temporarily after receiving in Japan?
We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I am no longer able to sign on with biometric authentication after changing my Online b...
To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail
- No：1012
- Displayed Date：2021/10/26 07:00
- Updated DTM：2022/02/08 11:04
- Search by narrowing down Category： App
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A token is required when you perform certain transactions via online banking.For details on how to use your token in each menu, please see below. [How to ... Show Detail
- No：2233
- Displayed Date：2024/04/02 10:02
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
- No：1460
- Displayed Date：2023/01/11 09:26
- Updated DTM：2024/02/26 16:11
- Search by narrowing down Category： Service
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I forgot my User ID and/or password to sign on online banking.
From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. Show Detail
- No：1700
- Displayed Date：2023/08/08 18:39
- Search by narrowing down Category： User ID / Password
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A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Is there anything I need to do when switching to a different smart phone for using the ...
When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
- No：1013
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
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