I want to reissue my bank statement(s)

For reissuing statement(s), see the Various Procedures page for details. Show Detail

I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update your mailin... Show Detail

I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail

Even though I enter an OTP displayed on my token properly, it becomes an error.

Please contact PRESTIA Online Helpdesk. If the clock embedded in the token becomes out of sync with the server, you will see an error message even if you co... Show Detail

I live overseas, so I can't receive a token. How can I make a local or overseas remittance?

We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for the inconveni... Show Detail

【Online banking "Other Services"】I have registered my mobile phone number but an error message is displayed.

When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 09... Show Detail

I want to cancel foreign currency deposit.

To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail

Is the SMBC Trust Bank app free?

The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail

I want to make an overseas remittance to a registered payee with a purpose other than "Registered Purpose of Remittance".

If you are to make a remittance with a purpose other than "Registered Purpose of Remittance" via online banking, you need to separately register the payee fo... Show Detail

I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail

How can I apply for PRESTIA Alert Services?

For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail

I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's designated... Show Detail

I want to place a foreign exchange leave order.

You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

Does SMBC Trust Bank App have push notifications?

Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail