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I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
- No：1460
- Displayed Date：2023/01/11 09:26
- Updated DTM：2024/02/26 16:11
- Search by narrowing down Category： Service
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Is there anything I need to do when switching to a different smart phone for using the ...
When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
- No：1013
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
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My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/24 12:25
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I live overseas, so I can't receive a token. How can I make a local or overseas remitta...
We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
- No：256
- Displayed Date：2023/12/04 09:06
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I want to register a domestic payee.
How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedu... Show Detail
- No：2034
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:17
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
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I want to change my User ID・password to sign on online banking.
You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail
- No：1702
- Displayed Date：2023/08/10 11:40
- Search by narrowing down Category： User ID / Password
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For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I am unable to sign on using biometric authentication.
Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail
- No：1015
- Displayed Date：2021/10/26 07:01
- Search by narrowing down Category： App
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Does a Transaction Information have a time limit to enter?
Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Can I bring and use a token outside of the country temporarily after receiving in Japan?
We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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