Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below.... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

I forgot my User ID and/or password to sign on online banking.

From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. Show Detail

How do I apply for a token?

Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail

【Online banking "Other Services"】How long will it take to complete my request?

It takes approximately one week to complete. Notification of Procedure Completion Upon completion, you will receive an E-mail titled "【SMBC Tru... Show Detail

Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail

What is the recommended environment for using the SMBC Trust Bank app?

Please check here for the recommended operating environment for the app. Show Detail