What is PRESTIA Alert Service?

PRESTIA Alert Service is a service which sends you e-mail alerts for your cash card and/or online banking usages. Please refer to the page here for the deta... Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

Even though I enter an OTP displayed on my token properly, it becomes an error.

Please contact PRESTIA Online Helpdesk. If the clock embedded in the token becomes out of sync with the server, you will see an error message even if you co... Show Detail

How can I make a domestic fund transfer (Furikomi) in yen?

How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail

I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail

I forgot my User ID and/or password to sign on online banking.

From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. ... Show Detail

【Online banking "Other Services"】What are the file size and formats that can be uploaded?

File SizeUp to 25MB File FormatJPG, BMP, PNG, GIF, PDF *JPEG is not available. *By uploading a file from "Photo Library", you may see an... Show Detail

【Online banking "Other Services"】How long will it take to complete my request?

It takes approximately one week to complete. Notification of Procedure Completion Upon completion, you will receive an E-mail titled "【SMBC Tru... Show Detail

How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below. [How to ... Show Detail

What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail

I want to reissue my bank statement(s)

For reissuing statement(s), see the Various Procedures page for details. Show Detail

Where can I check e-statements?

PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

I do not receive any notifications from SMBC Trust Bank App.

Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail

Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail

【Online banking "Other Services"】Do I receive any notification when I need to make any corrections?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Request for Confirmation of Appl... Show Detail

I can't select Purpose of this Remittance on Overseas Remittance via online banking.

As part of our initiatives to combat money laundering and terrorist financing, since the middle of March 2024, we register the purpose of remittance which yo... Show Detail

I want to place a foreign exchange leave order.

You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail

【Online banking "Other Services"】I cannot register my smartphone.

Please check the following. Causes and Solutions Causes Actions No passkey is available on your smartphone. (For iPhone users) To use online bankin... Show Detail