I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail

I want to place a foreign exchange leave order.

You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail

【Online banking "Other Services"】I have registered my mobile phone number but an error message is displayed.

When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 09... Show Detail

How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail

I just applied for a token. How long will it take to arrive?

In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail

I want to replace my Token.

If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail

【Online banking "Other Services"】I live overseas. Can I use the "Other Services" menu?

This service requires a smartphone. If your smartphone meets the following conditions, you can use the "Other Service" menu from overseas. Tha... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

I live overseas, so I can't receive a token. How can I make a local or overseas remittance?

We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for the inconveni... Show Detail

Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail

【Online banking "Other Services"】Do I receive any notification when the procedure has been completed?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Application Process Completed) ... Show Detail

How do I log out of online banking?

PRESTIA Online, PRESTIA Mobile Press Sign Off on the top right of the screen. APP Tap Sign Off button from Menu. Automatic sign-off ... Show Detail

I do not receive any notifications from SMBC Trust Bank App.

Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail

Is it possible to request a token on behalf of a family member (or friend) with an SMBC Trust Bank PRESTIA account?

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail

【Online banking "Other Services"】I cannot receive SMS.

This service requires a smartphone. If you cannot receive SMS, please see the Various Procedures page and send the application form by postal mail.... Show Detail

I want to make an overseas remittance to a registered payee with a purpose other than "Registered Purpose of Remittance".

If you are to make a remittance with a purpose other than "Registered Purpose of Remittance" via online banking, you need to separately register th... Show Detail

Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail

Is the SMBC Trust Bank app free?

The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail