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FAQ within [ Internet Banking ]

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I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
- No：1338
- Displayed Date：2022/07/15 09:55
- Updated DTM：2023/10/24 14:44
- Search by narrowing down Category： Service , Foreign Currency Deposit
What is the maximum amount I can send overseas via online banking?

For daily limit and other details on overseas remittance, please see here. Show Detail
- No：1417
- Displayed Date：2022/12/23 10:42
- Updated DTM：2026/04/27 16:23
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2026/04/27 16:21
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
- No：1190
- Displayed Date：2022/03/15 17:05
- Search by narrowing down Category： Service , Foreign Currency Deposit
How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below. [How to ... Show Detail
- No：2233
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/10/03 17:46
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail
- No：2237
- Displayed Date：2024/04/02 10:03
- Search by narrowing down Category： Transfers Within My Accounts (Same Currencies)
How do I check my balance?

You can check your balance via Online banking. Online bankingSign On to Online banking. Sign On to Online banking. Go to Menu: Accounts > Balance Summa... Show Detail
- No：1048
- Displayed Date：2021/11/12 11:15
- Search by narrowing down Category： Service
I forgot my User ID and/or password to sign on online banking.

From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. ... Show Detail
- No：1700
- Displayed Date：2023/08/08 18:39
- Updated DTM：2026/08/26 16:08
- Search by narrowing down Category： User ID / Password
What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction Authentication?

As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail
- No：252
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Where can I check e-statements?

PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
- No：1840
- Displayed Date：2023/11/02 11:29
- Updated DTM：2024/02/27 17:33
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
【Online banking "Other Services"】What are the file size and formats that can be uploaded?

File SizeUp to 25MB File FormatJPG, BMP, PNG, GIF, PDF *JPEG is not available. *By uploading a file from "Photo Library", you may see an... Show Detail
- No：2998
- Displayed Date：2024/12/25 10:35
- Search by narrowing down Category： About "Other Services" Menu
I am no longer able to sign on with biometric authentication after changing my Online banking User ID and Password.

To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Menu> App Set... Show Detail
- No：1012
- Displayed Date：2021/10/26 07:00
- Updated DTM：2026/02/17 14:38
- Search by narrowing down Category： App
What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail
- No：1454
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/04/06 11:58
- Search by narrowing down Category： Foreign Currency Deposit , Service
I want to check transaction records.

You can check for a maximum of the past 6 years of e-statements via online banking. You can check for a maximum of the past 6 years of e-statements via onli... Show Detail
- No：958
- Displayed Date：2021/06/24 10:59
- Updated DTM：2025/10/03 18:04
- Search by narrowing down Category： Service
What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
- No：1082
- Displayed Date：2021/12/21 17:02
- Search by narrowing down Category： Service , Personal Profiling
Can I close my account online?

Yes. Please see here for the procedure. Show Detail
- No：1280
- Displayed Date：2022/05/13 09:40
- Updated DTM：2026/01/23 16:14
- Search by narrowing down Category： Account Closure , Service
Is there a fee for issuing paper statements?

There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail
- No：2148
- Displayed Date：2024/01/29 14:30
- Updated DTM：2025/03/31 15:20
- Search by narrowing down Category： Statement / Bankbook (Tsucho) , e-statement
I want to check my domestic transfer history via online banking.

You can check your history of domestic fund transfers submitted via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App) in the past 180 days (... Show Detail
- No：4954
- Displayed Date：2026/08/26 10:32
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
My token is lost, stolen or broken.

Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once you apply for... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2026/04/27 15:58
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token

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