There is no appropriate purpose of remittance / purpose remittance code. (register overseas payee)

If you do not find an appropriate Purpose of Remittance or Remittance Purpose Code when you are trying to register an overseas payee, you can't reg... Show Detail

I am unable to sign on to the SMBC Trust Bank app.

Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app with biometric aut... Show Detail

Can I close my account online?

Yes. Please see here for the procedure. Show Detail

Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On > Transfers &... Show Detail

Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail

How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below. [How to ... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail

Is there a fee for issuing paper statements?

There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail

I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail

What can I do on Online banking? （PRESTIA Online / PRESTIA Mobile / App）

You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See below for... Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail

I am no longer able to sign on with biometric authentication after changing my Online banking User ID and Password.

To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Menu> App Set... Show Detail

Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail

How can I make a domestic fund transfer (Furikomi) in yen?

How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail

I want to check my domestic transfer (Furikomi) history.

You can check the date, beneficiary / remitter, and amount of the past domestic transfers (Furikomi) via online banking as shown below. Transaction records ... Show Detail

What is the maximum amount I can send overseas via online banking?

For daily limit and other details on overseas remittance, please see here. Show Detail

What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail

I want to check transaction records.

You can check for a maximum of the past 6 years of e-statements via online banking. You can check for a maximum of the past 6 years of e-statements via onli... Show Detail