- FAQ by Category > Internet Banking
FAQ
Internet Banking
FAQ within [ Internet Banking ]
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My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once you apply for... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2026/04/27 15:58
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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How can I make a domestic fund transfer (Furikomi) in yen?
How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/10/03 17:25
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer , Send or Receive Money
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How do I change the push notification settings on SMBC Trust Bank App?
Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Sett... Show Detail
- No：1421
- Displayed Date：2022/11/07 13:05
- Updated DTM：2025/01/15 11:31
- Search by narrowing down Category： App
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I forgot my User ID and/or password to sign on online banking.
From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. ... Show Detail
- No：1700
- Displayed Date：2023/08/08 18:39
- Updated DTM：2026/01/23 16:35
- Search by narrowing down Category： User ID / Password
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【Online banking "Other Services"】What are the file size and formats that can be uploaded?
File SizeUp to 25MB File FormatJPG, BMP, PNG, GIF, PDF *JPEG is not available. *By uploading a file from "Photo Library", you may see an... Show Detail
- No：2998
- Displayed Date：2024/12/25 10:35
- Search by narrowing down Category： About "Other Services" Menu
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How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
- No：1190
- Displayed Date：2022/03/15 17:05
- Search by narrowing down Category： Service , Foreign Currency Deposit
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I want to use "Other Services" via online banking.
You can access "Other Services" from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Information and ServicesMa... Show Detail
- No：2370
- Displayed Date：2024/04/24 10:56
- Updated DTM：2024/12/24 12:22
- Search by narrowing down Category： About "Other Services" Menu
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When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
- No：1013
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
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Can I close my account online?
Yes. Please see here for the procedure. Show Detail
- No：1280
- Displayed Date：2022/05/13 09:40
- Updated DTM：2026/01/23 16:14
- Search by narrowing down Category： Account Closure , Service
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How much is the fee for a transfer in foreign currency?
Fees for transfers in foreign currencies vary depending on the transaction type and your account status. Select the type of transfer you would like to make ... Show Detail
- No：1114
- Displayed Date：2022/02/18 15:50
- Updated DTM：2026/04/27 18:25
- Search by narrowing down Category： Overseas Remittance , Service Charges , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
- No：1417
- Displayed Date：2022/12/23 10:42
- Updated DTM：2026/04/27 16:23
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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I need a record of overseas remittance.
When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail
- No：1008
- Displayed Date：2021/09/22 15:58
- Updated DTM：2025/10/03 18:07
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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How can I start online banking?
From our website, get started with online banking from one of the following. Browser PRESTIA Online/PRESTIA Mobile PRESTIA Online/PRESTIA Mobile App S... Show Detail
- No：4535
- Displayed Date：2025/10/17 16:29
- Search by narrowing down Category： Internet Banking
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I am unable to sign on to the SMBC Trust Bank app.
Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app with biometric aut... Show Detail
- No：1010
- Displayed Date：2021/10/26 06:59
- Updated DTM：2025/10/09 09:44
- Search by narrowing down Category： App
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I want to register an overseas payee.
How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail
- No：2045
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/03/12 17:13
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2024/05/23 17:29
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Can I cancel a domestic transfer (Furikomi) I made?
No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail
- No：2228
- Displayed Date：2024/04/02 10:02
- Updated DTM：2025/12/29 09:07
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers , Send or Receive Money
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What can I do on Online banking? （PRESTIA Online / PRESTIA Mobile / App）
You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See below for... Show Detail
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How can I start foreign currency deposit?
You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
- No：1358
- Displayed Date：2022/10/13 14:31
- Updated DTM：2023/10/26 17:19
- Search by narrowing down Category： Service , Foreign Currency Deposit
61 - 80 of 93 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
- |GLOBAL PASS?
- |Designated Agent Service
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