How do I discard my token?

For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail

Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail

I want to cancel foreign currency deposit.

To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail

Is there anything I need to do when switching to a different smart phone for using the SMBC Trust Bank app?

When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

I want to reissue my bank statement(s)

For reissuing statement(s), see the Various Procedures page for details. Show Detail

【Online banking "Other Services"】I cannot complete the authentication to submit an application.

If your smartphone does not respond after pressing the "Authentication" button to submit an application with no error, please see below. Causes and Solution... Show Detail

【Online banking "Other Services"】How long will it take to complete my request?

It takes approximately one week to complete. Notification of Procedure Completion Upon completion, you will receive an E-mail titled "【SMBC Tru... Show Detail

How do I apply for a token?

Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

How do I change the push notification settings on SMBC Trust Bank App?

Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Sett... Show Detail

I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's designated... Show Detail

Even though I enter an OTP displayed on my token properly, it becomes an error.

Please contact PRESTIA Online Helpdesk. If the clock embedded in the token becomes out of sync with the server, you will see an error message even if you co... Show Detail

What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction Authentication?

As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail

Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail

What is PRESTIA Alert Service?

PRESTIA Alert Service is a service which sends you e-mail alerts for your cash card and/or online banking usages. Please refer to the page here for the deta... Show Detail

I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Informat... Show Detail

Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update your mailin... Show Detail