I want to place a foreign exchange leave order.

You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail

I want to cancel foreign currency deposit.

To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

【Online banking "Other Services"】What are the file size and formats that can be uploaded?

File SizeUp to 25MB File FormatJPG, BMP, PNG, GIF, PDF *JPEG is not available. *By uploading a file from "Photo Library", you may see an... Show Detail

【Online banking "Other Services"】I live overseas. Can I use the "Other Services" menu?

This service requires a smartphone. If your smartphone meets the following conditions, you can use the "Other Service" menu from overseas. Tha... Show Detail

Is there anything I need to do when switching to a different smart phone for using the SMBC Trust Bank app?

When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail

I just applied for a token. How long will it take to arrive?

In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail

【Online banking "Other Services"】How long will it take to complete my request?

It takes approximately one week to complete. Notification of Procedure Completion Upon completion, you will receive an E-mail titled "【SMBC Tru... Show Detail

Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On > Transfers &... Show Detail

Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on... Show Detail

Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail

Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail

I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail

I live overseas, so I can't receive a token. How can I make a local or overseas remittance?

We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail

What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction Authentication?

As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail

Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

【Online banking "Other Services"】Do I receive any notification when I need to make any corrections?

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Request for Confirmation of Appl... Show Detail