FAQ
How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction deta... Show Detail
What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
I am unable to sign on to the SMBC Trust Bank app.
Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app wi... Show Detail
I need a record of overseas remittance.
When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail
【Online banking "Other Services"】I cannot complete the authentication to submit an appl...
If your smartphone does not respond after pressing the "Authentication" button to submit an application with no error, please see below. Causes and Solution... Show Detail
I want to start Foreign Currency Deposit Service.
You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
I want to cancel foreign currency deposit.
To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail
Where can I check e-statements?
PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
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