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FAQ within [ Internet Banking ]

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When I enter a Transaction Signing Code, is there any chance that an error occurs becau...

Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail
- No：269
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/12/29 17:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I am unable to sign on using biometric authentication.

Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail
- No：1015
- Displayed Date：2021/10/26 07:01
- Updated DTM：2024/11/18 18:38
- Search by narrowing down Category： App
I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail
- No：1702
- Displayed Date：2023/08/10 11:40
- Search by narrowing down Category： User ID / Password
How do I discard my token?

For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
- No：2047
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On &g... Show Detail
- No：2407
- Displayed Date：2024/05/27 10:10
- Updated DTM：2025/01/15 11:36
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
【Online banking "Other Services"】Do I receive any notification when the procedure has b...

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Application Process Completed) ... Show Detail
- No：2997
- Displayed Date：2024/12/25 10:34
- Search by narrowing down Category： About "Other Services" Menu
【Online banking "Other Services"】What are the file size and formats that can be uploaded?

File SizeUp to 25MB File FormatJPG, BMP, PNG, GIF, PDF *JPEG is not available. *By uploading a file from "Photo Library", you may see an... Show Detail
- No：2998
- Displayed Date：2024/12/25 10:35
- Search by narrowing down Category： About "Other Services" Menu
I just applied for a token. How long will it take to arrive?

In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
- No：260
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token

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