There is no appropriate purpose of remittance / purpose remittance code. (register overseas payee)

If you do not find an appropriate Purpose of Remittance or Remittance Purpose Code when you are trying to register an overseas payee, you can't register the ... Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

What is the fee for a domestic fund transfer in yen?

Fees for transfers within SMBC Trust Bank and fund transfers to other banks via Zengin vary depending on the transaction type and your account status. See S... Show Detail

I am unable to sign on using biometric authentication.

Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signing on for the f... Show Detail

Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail

I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Informat... Show Detail

Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

I want to replace my Token.

If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail

When I enter a Transaction Signing Code, is there any chance that an error occurs because of a time set of the token?

Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail

Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail

Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail

【Online banking "Other Services"】I live overseas. Can I use the "Other Services" menu?

This service requires a smartphone. If your smartphone meets the following conditions, you can use the "Other Service" menu from overseas. Tha... Show Detail

【Online banking "Other Services"】I cannot complete the authentication to submit an application.

If your smartphone does not respond after pressing the "Authentication" button to submit an application with no error, please see below. Causes and Solution... Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction Authentication?

As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail

Is there a fee for issuing paper statements?

There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail

I can't proceed with "Input Your Phone Number" on the GLOBAL PASS Member's Website User ID registration.

Input your phone number which you have registered with us to create User ID for the GLOBAL PASS Member's Website. Check your registered Mobile Phone Number ... Show Detail

Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On > Transfers &... Show Detail