- FAQ by Category > Internet Banking
FAQ
Internet Banking
FAQ within [ Internet Banking ]
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I want to use "Other Services" via online banking.
You can access "Other Services" from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Information and ServicesMa... Show Detail
- No：2370
- Displayed Date：2024/04/24 10:56
- Updated DTM：2024/12/24 12:22
- Search by narrowing down Category： About "Other Services" Menu
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I need a record of overseas remittance.
When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail
- No：1008
- Displayed Date：2021/09/22 15:58
- Updated DTM：2025/10/03 18:07
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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What can I do on Online banking? （PRESTIA Online / PRESTIA Mobile / App）
You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See below for... Show Detail
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Can I close my account online?
Yes. Please see here for the procedure. Show Detail
- No：1280
- Displayed Date：2022/05/13 09:40
- Updated DTM：2023/10/24 15:08
- Search by narrowing down Category： Account Closure , Service
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A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below. [How to ... Show Detail
- No：2233
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/10/03 17:46
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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【Online banking "Other Services"】What are the file size and formats that can be uploaded?
File SizeUp to 25MB File FormatJPG, BMP, PNG, GIF, PDF *JPEG is not available. *By uploading a file from "Photo Library", you may see an... Show Detail
- No：2998
- Displayed Date：2024/12/25 10:35
- Search by narrowing down Category： About "Other Services" Menu
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I am unable to sign on to the SMBC Trust Bank app.
Check if you are using the recommended operating environment. If an error message appears, please see here. Unable to sign on to the app with biometric aut... Show Detail
- No：1010
- Displayed Date：2021/10/26 06:59
- Updated DTM：2025/10/09 09:44
- Search by narrowing down Category： App
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Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:35
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
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Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail
- No：259
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/07/31 09:15
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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How can I start online banking?
From our website, get started with online banking from one of the following. Browser PRESTIA Online/PRESTIA Mobile PRESTIA Online/PRESTIA Mobile App S... Show Detail
- No：4535
- Displayed Date：2025/10/17 16:29
- Search by narrowing down Category： Internet Banking
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I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
- No：2047
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
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I want to register a domestic payee.
How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail
- No：2034
- Displayed Date：2024/01/18 11:15
- Updated DTM：2025/03/12 17:13
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers , Send or Receive Money
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I forgot my User ID and/or password to sign on online banking.
From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. ... Show Detail
- No：1700
- Displayed Date：2023/08/08 18:39
- Updated DTM：2025/08/14 16:07
- Search by narrowing down Category： User ID / Password
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I want to make Cross Currency Transactions.
You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail
- No：1456
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/04/06 11:59
- Search by narrowing down Category： Foreign Currency Deposit , Service
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【Online banking "Other Services"】I cannot complete the authentication to submit an application.
If your smartphone does not respond after pressing the "Authentication" button to submit an application with no error, please see below. Causes and Solution... Show Detail
- No：2999
- Displayed Date：2024/12/25 10:35
- Updated DTM：2025/11/25 17:01
- Search by narrowing down Category： Help
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There is no appropriate purpose of remittance / purpose remittance code. (register overseas payee)
If you do not find an appropriate Purpose of Remittance or Remittance Purpose Code when you are trying to register an overseas payee, you can't reg... Show Detail
- No：2560
- Displayed Date：2024/08/16 09:28
- Updated DTM：2025/01/15 11:34
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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Is there a fee for issuing paper statements?
There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail
- No：2148
- Displayed Date：2024/01/29 14:30
- Updated DTM：2025/03/31 15:20
- Search by narrowing down Category： Statement / Bankbook (Tsucho) , e-statement
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My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once you apply for... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/10/03 17:00
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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What is the fee for a domestic fund transfer in yen?
Fees for transfers within SMBC Trust Bank and fund transfers to other banks via Zengin vary depending on the transaction type and your account status. See S... Show Detail
- No：4404
- Displayed Date：2025/07/17 09:28
- Updated DTM：2025/10/03 17:35
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
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Can I specify the date for a domestic fund transfer?
No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Updated DTM：2025/10/03 17:29
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
21 - 40 of 93 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
- |GLOBAL PASS?
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