I want to use "Other Services" via online banking.

You can access "Other Services" from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Information and ServicesMa... Show Detail

I am no longer able to sign on with biometric authentication after changing my Online b...

To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail

How can I start foreign currency deposit?

You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail

How do I check my balance?

You can check your balance via Online banking or Automated Voice Guidance. Online banking Sign On to Online banking. Sign ... Show Detail

Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail

Can I close my account online?

Yes. Please see here for the procedure. Show Detail

【Online banking "Other Services"】I cannot register my smartphone.

Please check the following. Causes and Solutions Causes Actions No passkey is available on your smartphone. (For iPhone users) To use online bankin... Show Detail

【Online banking "Other Services"】An error occurred during authentication to submit the ...

Please check the following. Causes and Solutions Causes Solutions Biometric or password authentication failures Please register your smartphone with... Show Detail

I want to check my domestic transfer (Furikomi) history.

You can check the date, beneficiary / remitter, and amount of the past domestic transfers (Furikomi) via online banking as shown below. Transaction records ... Show Detail

What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail