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- Even though I enter an OTP displayed on my token properly, it becomes an error.
- Can I have my token sent to an address that is different from my registered home address?
- Nothing appears on my token when I press the button. What would I do?
- Where can I find my PRESTIA MultiMoney Account Number?
- I want to change my User ID・password to sign on online banking.
FAQ within [ Internet Banking ]
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I want to use "Other Services" via online banking.
After signing on to online banking, you can proceed from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Informati... Show Detail
- No：2370
- Displayed Date：2024/04/24 10:56
- Search by narrowing down Category： Other Services
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How long does an overseas remittance take to reach the beneficiary?
Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the be... Show Detail
- No：1627
- Displayed Date：2023/06/09 09:40
- Updated DTM：2024/04/25 18:23
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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Mobile device registration for online banking "Other Services" failed.
Please check the following You are using a browser listed on system requirements here. Mobile phone OS is the latest version. Authentication u... Show Detail
- No：2372
- Displayed Date：2024/04/24 10:57
- Search by narrowing down Category： Other Services
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What is PRESTIA Alert Service?
Please refer to the page here for the details on PRESTIA Alert Services. Show Detail
- No：1764
- Displayed Date：2023/10/25 16:09
- Updated DTM：2023/12/28 15:21
- Search by narrowing down Category： Alert Service
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How much is the fee for a transfer in foreign currency?
Overseas Fund Transfer Please see here. Foreign currency transfers to other banks in Japan Please see here. Foreign currency transfers to SMB... Show Detail
- No：1114
- Displayed Date：2022/02/18 15:50
- Updated DTM：2024/04/25 18:15
- Search by narrowing down Category： Overseas Remittance , Service Charges , Overseas Remittance / Domestic Remittance in Foreign Currency
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What is the recommended environment for using the SMBC Trust Bank app?
Please check here for the recommended operating environment for the app. Show Detail
- No：1011
- Displayed Date：2021/10/26 06:59
- Search by narrowing down Category： App
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Is the SMBC Trust Bank app free?
The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail
- No：1014
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
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I am unable to sign on using biometric authentication.
Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail
- No：1015
- Displayed Date：2021/10/26 07:01
- Search by narrowing down Category： App
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How can I apply for PRESTIA Alert Services?
For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail
- No：1765
- Displayed Date：2023/10/25 16:09
- Updated DTM：2023/12/29 10:26
- Search by narrowing down Category： Alert Service
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When I enter a Transaction Signing Code, is there any chance that an error occurs becau...
Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail
- No：269
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/12/29 17:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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