What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

I am no longer able to sign on with biometric authentication after changing my Online banking User ID and Password.

To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Menu> App Set... Show Detail

【Online banking "Other Services"】What are the file size and formats that can be uploaded?

File SizeUp to 25MB File FormatJPG, BMP, PNG, GIF, PDF *JPEG is not available. *By uploading a file from "Photo Library", you may see an... Show Detail

Where can I check e-statements?

PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail

What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction Authentication?

As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail

I forgot my User ID and/or password to sign on online banking.

From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. ... Show Detail

How do I check my balance?

You can check your balance via Online banking. Online bankingSign On to Online banking. Sign On to Online banking. Go to Menu: Accounts > Balance Summa... Show Detail

Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail

How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below. [How to ... Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail

Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail

What is the maximum amount I can send overseas via online banking?

For daily limit and other details on overseas remittance, please see here. Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail

I want to use "Other Services" via online banking.

You can access "Other Services" from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Information and ServicesMa... Show Detail

I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail

When I enter a Transaction Signing Code, is there any chance that an error occurs because of a time set of the token?

Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail

I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's designated... Show Detail

【Online banking "Other Services"】I live overseas. Can I use the "Other Services" menu?

This service requires a smartphone. If your smartphone meets the following conditions, you can use the "Other Service" menu from overseas. Tha... Show Detail