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FAQ within [ Internet Banking ]

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I'm having trouble with online banking.

When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
- No：1362
- Displayed Date：2022/10/13 14:32
- Search by narrowing down Category： Service
What is PRESTIA Alert Service?

Please refer to the page here for the details on PRESTIA Alert Services. Show Detail
- No：1764
- Displayed Date：2023/10/25 16:09
- Updated DTM：2023/12/28 15:21
- Search by narrowing down Category： Alert Service
Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail
- No：2237
- Displayed Date：2024/04/02 10:03
- Search by narrowing down Category： Transfers Within My Accounts (Same Currencies)
I can't select Purpose of this Remittance on Overseas Remittance via online banking.

As part of our initiatives to combat money laundering and terrorist financing, since the middle of March 2024, we register the purpose of remittanc... Show Detail
- No：2562
- Displayed Date：2024/08/16 09:29
- Updated DTM：2025/01/15 11:33
- Search by narrowing down Category： Overseas Remittance
I want to make an overseas remittance to a registered payee with a purpose other than "...

If you are to make a remittance with a purpose other than "Registered Purpose of Remittance" via online banking, you need to separately register th... Show Detail
- No：2564
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:38
- Search by narrowing down Category： Overseas Remittance
Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
- No：251
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction...

As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail
- No：252
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
What happens if I press the left-bottom brown button while I enter the wrong Transactio...

The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail
- No：267
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Is the SMBC Trust Bank app free?

The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail
- No：1014
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
How do I log out of online banking?

PRESTIA Online, PRESTIA Mobile Press Sign Off on the top right of the screen. APP Tap Sign Off button from Menu. Automatic sign-off ... Show Detail
- No：2405
- Displayed Date：2024/05/27 10:09
- Search by narrowing down Category： Sign On・Sign Off

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