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FAQ within [ Internet Banking ]

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Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
How can I apply for PRESTIA Alert Services?

For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail
- No：1765
- Displayed Date：2023/10/25 16:09
- Updated DTM：2023/12/29 10:26
- Search by narrowing down Category： Alert Service
How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail
- No：266
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Does a Transaction Signing Code displayed on a token have a time limit? Is there a way ...

A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail
- No：268
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
- No：2036
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:19
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
I want to replace my Token.

If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail
- No：2071
- Displayed Date：2024/02/14 10:30
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
【Online banking "Other Services"】Do I receive any notification when I need to make any ...

We will notify you by sending an Email to your registered Email address. (Subject: 【SMBC Trust Bank】Request for Confirmation of Appl... Show Detail
- No：3001
- Displayed Date：2024/12/25 10:35
- Search by narrowing down Category： About "Other Services" Menu
I live overseas, so I can't receive a token. How can I make a local or overseas remitta...

We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
- No：256
- Displayed Date：2024/12/16 09:03
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Is it possible to request a token on behalf of a family member (or friend) with an SMBC...

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
- No：258
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Is there anything I need to do when switching to a different smart phone for using the ...

When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
- No：1013
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App

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