- FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.)
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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I close my account?
- How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
- I'm a foreign national. Can I open an account with PRESTIA?
- How do I notify My Number (Individual Number)?
FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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I live overseas. Can I open an account with SMBC Trust Bank?
No. Those who do not live in Japan cannot open an account with us because SMBC Trust Bank accounts are for individual customers who have resident registra... Show Detail
- No：2708
- Displayed Date：2024/09/12 09:46
- Search by narrowing down Category： Open an Account
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How can I check if I already notified My Number (Individual Number)?
You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail
- No：1583
- Displayed Date：2023/06/27 13:59
- Updated DTM：2024/10/21 10:13
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
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You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail
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You can open an account via Internet (smartphone, PC or tablet). Please start your application process from here. Show Detail
- No：1690
- Displayed Date：2023/08/08 18:41
- Search by narrowing down Category： Open an Account
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Can I exchange foreign currency?
Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail
- No：1198
- Displayed Date：2023/10/23 08:00
- Updated DTM：2024/02/22 09:59
- Search by narrowing down Category： Foreign Currency Cash , Foreign Currency Exchange
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How long does it take to open an account via Internet?
It usually takes 1 to 2 weeks. We send you an E-mail to notify that the account is open. Application requires modificationsWe also send an E-mai... Show Detail
- No：1630
- Displayed Date：2023/06/09 09:40
- Updated DTM：2024/02/22 11:33
- Search by narrowing down Category： Open an Account
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A PRESTIA account holder passed away. Where do I start?
Please take a moment and call the number further below. We first check the account holder of the deceased, then the depart in charge will contact you for d... Show Detail
- No：2018
- Displayed Date：2023/12/27 14:22
- Search by narrowing down Category： Inheritance
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I want to change T-PIN (Telephone Personal Identification Number).
How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. ... Show Detail
- No：2032
- Displayed Date：2024/01/18 11:15
- Search by narrowing down Category： PIN
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Is it necessary to notify My Number even for non-resident accounts?
If your registered address is overseas and you are a non-resident, you are not required to notify your My Number. Show Detail
- No：1746
- Displayed Date：2023/10/04 11:27
- Updated DTM：2024/02/28 11:19
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
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How can I check my registered address?
You can check your registered address via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services P... Show Detail
- No：1582
- Displayed Date：2023/06/27 13:59
- Search by narrowing down Category： Address Change
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