If you were not able to deposit the billing amount for a SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) by the day before the direct debit day, see below.

  • The Day of Direct Debit
    Deposit the billing amount into Yen Savings Account. The amount will be debited at 24:00 on the direct debit day.
  • After the Direct Debit Day
    Contact the card issuer Sumitomo Mitsui Credit Card immediately.

Contact

Gold Card Desk (Sumitomo Mitsui Credit Card)

0120-498-012(Within Japan / toll-free / Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3))

Platinum Card Desk (Sumitomo Mitsui Credit Card)

0120-210-085(Within Japan / toll-free / Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3))

  • *Please ask for an English-speaking operator.