Frequently Asked Questions
I am a diplomat / international organization staff and do not have a Residence Card. Do...
In order to confirm that you are a diplomat / international organization staff member, please show your ID card issued by ... Show Detail
My status of residence is "Permanent Resident". Do I need to show my Residence Card?
In order to register your status as Permanent Resident, please show your Residence Card. Show Detail
Are deposits covered by deposit insurance?
Please see here to check coverage and scope of deposits eligible for deposit insurance. *Refer to respective Product Information Memoranda for details... Show Detail
Is there a safety deposit box?
Unfortunately, we do not offer safety deposit box service. Show Detail
I'm moving to/from the U.S. What documents do I need to submit to change my address?
Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, please p... Show Detail
SMBC Trust Bank PRESTIA may treat as a Dormant Account an account that has had no deposit or withdrawal, etc. for ten or more years. In the event that an ... Show Detail
When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
When I opened my account, I showed my Residence Card. Is it necessary to show it again?
We revised our deposit policy on October 1, 2019, and started to register "Status of Residence" and "Period of Stay" (Date of Expiration) of foreig... Show Detail
My cash card usage is restricted as the "Period of Stay" registered with the bank has b...
To reactivate your cash card, please update your "Status of Residence" and "Period of Stay (Date of Expiration)" by referring to the Various Proced... Show Detail
I’d like to update my "Status of Residence" and "Period of Stay" (Date of Expiration) ...
Please see below for necessary procedures. For Customers who updated your "Status of Residence" and "Period of Stay (Date of Expiration)" Ple... Show Detail
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