Frequently Asked Questions
When ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?
No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of Z... Show Detail
The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your acco... Show Detail
Where can I use GLOBAL PASS?(Shopping)
When using GLOBAL PASS, please see below for details. When using in Japan When using Overseas Available Sites & Apps Show Detail
I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...
Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs... Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
Can I make an installment payment with GLOBAL PASS®?
No. You cannot make an installment payment with GLOBAL PASS. Show Detail
There are some debit transactions on my card that I don't recognize (shopping and overs...
If you have any concerns about unauthorized use, please deactivate your card immediately. You can deactivate your card via GLOBAL PASS Member's Website.... Show Detail
Will the overseas ATM usage fees charged by local ATM owners be reimbursed?
No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, ... Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
I just received GLOBAL PASS®. Do I need to do anything before using it?
Please follow the steps here before using your GLOBAL PASS. Show Detail
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