Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail

I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail

I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's ... Show Detail

How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail

How do I discard my token?

For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail

Does an OTP displayed on a token have a time limit?

Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail

When I enter a Transaction Signing Code, is there any chance that an error occurs because of a time set of the token?

Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail

Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail

Does a Transaction Signing Code displayed on a token have a time limit? Is there a way to re-display the Transaction Signing Code after it has vanished?

A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail

Even though I enter an OTP displayed on my token properly, it becomes an error.

Please contact PRESTIA Online Helpdesk. If the clock embedded in the token becomes out of sync with the server, you will see an error message eve... Show Detail