When I enter a Transaction Signing Code, is there any chance that an error occurs because of a time set of the token?

Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail

Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail

I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's designated... Show Detail

What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail