One Time Password (OTP) / Transaction Signing Code | Frequently Asked Questions

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FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]

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I just applied for a token. How long will it take to arrive?

In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
- No：260
- Displayed Date：2020/12/25 22:33
Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2024/05/23 17:29
My token is lost, stolen or broken.

Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once you apply for... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2026/04/27 15:58
How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below. [How to ... Show Detail
- No：2233
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/10/03 17:46
I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail
- No：2045
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/03/12 17:13

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