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FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]
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When I enter a Transaction Signing Code, is there any chance that an error occurs becau...
Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail
- No：269
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/12/29 17:22
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Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail
- No：259
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/07/31 09:15
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I just applied for a token. How long will it take to arrive?
In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
- No：260
- Displayed Date：2020/12/25 22:33
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Can I bring and use a token outside of the country temporarily after receiving in Japan?
We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
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Does a Transaction Information have a time limit to enter?
Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
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For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
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I live overseas, so I can't receive a token. How can I make a local or overseas remitta...
We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
- No：256
- Displayed Date：2023/12/04 09:06
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My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/24 12:25
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Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
- No：261
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/23 18:17
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I am currently overseas. Can I apply for a token?
No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail
- No：257
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/11/07 14:51
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