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FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]
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Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2024/05/23 17:29
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A token is required when you perform certain transactions via online banking.For details on how to use your token in each menu, please see below. [How to ... Show Detail
- No：2233
- Displayed Date：2024/04/02 10:02
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Even though I enter an OTP displayed on my token properly, it becomes an error.
Please contact PRESTIA Online Helpdesk. If the clock embedded in the token becomes out of sync with the server, you will see an error message eve... Show Detail
- No：253
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/09/30 14:15
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A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
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I want to register an overseas payee.
How to register an overseas payee depends on your registered address and whether you have a token. See the Various Procedures page to find out the proce... Show Detail
- No：2045
- Displayed Date：2024/01/18 11:16
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I am currently overseas. Can I apply for a token?
No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail
- No：257
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/11/07 14:51
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Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
- No：261
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/23 18:17
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My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/24 12:25
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I live overseas, so I can't receive a token. How can I make a local or overseas remitta...
We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
- No：256
- Displayed Date：2023/12/04 09:06
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For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
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