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- Even though I enter an OTP displayed on my token properly, it becomes an error.
- Can I have my token sent to an address that is different from my registered home address?
- Nothing appears on my token when I press the button. What would I do?
- Where can I find my PRESTIA MultiMoney Account Number?
- I want to change my User ID・password to sign on online banking.
FAQ within [ Internet Banking ]
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How do I log out of online banking?
PRESTIA Online, PRESTIA Mobile Press Sign Off on the top right of the screen. APP Tap Sign Off button from Menu. Automatic sign-off ... Show Detail
- No：2405
- Displayed Date：2024/05/27 10:09
- Search by narrowing down Category： Sign On・Sign Off
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If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail
- No：2071
- Displayed Date：2024/02/14 10:30
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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How do I change the push notification settings on SMBC Trust Bank App?
Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Not... Show Detail
- No：1421
- Displayed Date：2022/11/07 13:05
- Search by narrowing down Category： App
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Is it possible to request a token on behalf of a family member (or friend) with an SMBC...
Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
- No：258
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Why has SMBC Trust Bank introduced a token-based OTP Service?
SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
- No：251
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I want to make an overseas remittance to a registered payee with a purpose other than "...
If you are to make a remittance with a purpose other than "Registered Purpose of Remittance" via online banking, you need to separately register th... Show Detail
- No：2564
- Displayed Date：2024/08/16 09:29
- Search by narrowing down Category： Overseas Remittance
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I do not receive any notifications from SMBC Trust Bank App.
Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail
- No：1425
- Displayed Date：2022/11/07 13:06
- Search by narrowing down Category： App
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Does SMBC Trust Bank App have push notifications?
Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail
- No：1419
- Displayed Date：2022/11/07 13:05
- Search by narrowing down Category： App
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Yes. Please download from SMBC Trust Bank App. Show Detail
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Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
- No：1082
- Displayed Date：2021/12/21 17:02
- Search by narrowing down Category： Service , Personal Profiling
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