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- Even though I enter an OTP displayed on my token properly, it becomes an error.
- Can I have my token sent to an address that is different from my registered home address?
- Nothing appears on my token when I press the button. What would I do?
- Where can I find my PRESTIA MultiMoney Account Number?
- I want to change my User ID・password to sign on online banking.
FAQ within [ Internet Banking ]
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I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
- No：2049
- Displayed Date：2024/01/18 11:17
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
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I want to delete a domestic payee.
For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
- No：2036
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:19
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
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I want to make Cross Currency Transactions.
You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail
- No：1456
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/04/06 11:59
- Search by narrowing down Category： Foreign Currency Deposit , Service
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What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction...
As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail
- No：252
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I can't select Purpose of this Remittance on Overseas Remittance via online banking.
As part of our initiatives to combat money laundering and terrorist financing, since the middle of March 2024, we register the purpose of remittance which ... Show Detail
- No：2562
- Displayed Date：2024/08/16 09:29
- Search by narrowing down Category： Overseas Remittance
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I see an error message when I apply for online banking "Other Services".
If you see the following authentication error when you press the "Authentication" button to apply for your documents, it may be due to the following. [E... Show Detail
- No：2371
- Displayed Date：2024/04/24 10:57
- Search by narrowing down Category： Other Services
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I want to cancel foreign currency deposit.
To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail
- No：1569
- Displayed Date：2023/03/17 15:24
- Updated DTM：2024/04/04 10:45
- Search by narrowing down Category： Service , Foreign Currency Deposit , Foreign Currency Time Deposit
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I'm having trouble with online banking.
When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
- No：1362
- Displayed Date：2022/10/13 14:32
- Search by narrowing down Category： Service
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I want to start Foreign Currency Deposit Service.
You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
- No：1338
- Displayed Date：2022/07/15 09:55
- Updated DTM：2023/10/24 14:44
- Search by narrowing down Category： Service , Foreign Currency Deposit
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How to modify when entering a wrong Transaction Information Code?
Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail
- No：266
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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