Frequently Asked Questions
I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
Where can I check e-statements?
PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
Does a Transaction Signing Code displayed on a token have a time limit? Is there a way ...
A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail
Does an OTP displayed on a token have a time limit?
Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail
My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
I applied for a token, but was unable to receive it because it was sent by registered m...
Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's ... Show Detail
I live overseas, so I can't receive a token. How can I make a local or overseas remitta...
We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
I see an error message asking me to register my mobile phone number even through I had ...
When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 090/080/0... Show Detail
What are Cross Currency Transactions?
Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail
I just applied for a token. How long will it take to arrive?
In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
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