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FAQ within [ Internet Banking ]

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My token is lost, stolen or broken.

Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/24 12:25
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
【Online banking "Other Services"】I have registered my mobile phone number but an error ...

When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 09... Show Detail
- No：2373
- Displayed Date：2024/04/24 10:58
- Updated DTM：2024/12/05 15:06
- Search by narrowing down Category： Help
I want to reissue my statement(s).

For reissuing statement(s), see the Various Procedures page for details. Show Detail
- No：2049
- Displayed Date：2024/01/18 11:17
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:35
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
How do I change the push notification settings on SMBC Trust Bank App?

Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Sett... Show Detail
- No：1421
- Displayed Date：2022/11/07 13:05
- Updated DTM：2025/01/15 11:31
- Search by narrowing down Category： App
Does SMBC Trust Bank App have push notifications?

Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail
- No：1419
- Displayed Date：2022/11/07 13:05
- Search by narrowing down Category： App
Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On &g... Show Detail
- No：2407
- Displayed Date：2024/05/27 10:10
- Updated DTM：2025/01/15 11:36
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
How do I discard my token?

For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail
- No：1702
- Displayed Date：2023/08/10 11:40
- Search by narrowing down Category： User ID / Password

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