What are the tips for taking the photos of my ID and my selfie?

Refer to the followings: Place your identification document and the smartphone monitor in parallel. Shoot on a dark background. Shoot in a p... Show Detail

Where can I find my branch name?

You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail

I want to open an account.

You can open an account via Internet (smartphone, PC or tablet). Please start your application process from here. Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

Which IDs do I need to open an account via Internet?

Identification Verification Documents (IDs) required to open an account via Internet depends whether you apply from Smartphone or PC/tablet. App... Show Detail

What are the requirements to open an account via Internet?

To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general c... Show Detail

I live overseas. Can I open an account with SMBC Trust Bank?

No. Those who do not live in Japan cannot open an account with us because SMBC Trust Bank accounts are for individual customers who have resident registra... Show Detail

What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...

Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail

How can I check my Yen Savings Account number?

Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you ... Show Detail

How do I check the status of my bank account application via Internet?

You can check your application status by logging in from here. Show Detail