I'm moving to/from the U.S. What documents do I need to submit to change my address?

Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, ... Show Detail

A PRESTIA account holder passed away. Where do I start?

Please take a moment and call the number further below. We first check the account holder of the deceased, then the depart in charge will contact you for d... Show Detail

How do I change my registered seal / signature?

For how to change your registered seal / signature, see the Various Procedures page for details. Related Keywords changing personal details Show Detail

Is it necessary to notify Individual Number (My Number) even if I'm a non-resident?

If you are a non-resident (living overseas) and your registered address is overseas, you are not required to submit your Individual Number (My Number) in pri... Show Detail

"Recognition error" when taking an ID photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking an ID photo Hold your smartphone steady with both hands. Avoid mov... Show Detail

I can't upload my ID documents during the PC account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Please ensure that the file format is one of the following. PDF, JPEG, BMP, PNG, G... Show Detail

I live overseas. Can I open an account with SMBC Trust Bank?

No. Those who do not live in Japan cannot open an account with us because SMBC Trust Bank accounts are for individual customers who have resident registratio... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

I would like to check my “Referrer Code”.

Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail

"Recognition error" when taking a facial photo during the smartphone account opening application.

*This guidance is for account opening with SMBC Trust Bank PRESTIA. 1. Tips for taking a facial photo Make sure the room is well-lit and turn on the ligh... Show Detail