- FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.)
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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I close my account?
- How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
- I'm a foreign national. Can I open an account with PRESTIA?
- How do I notify My Number (Individual Number)?
FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessar... Show Detail
- No：1450
- Displayed Date：2023/01/11 09:24
- Updated DTM：2023/10/24 14:38
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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Are there any fees for collecting a foreign check？
A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail
- No：2398
- Displayed Date：2024/05/27 10:06
- Search by narrowing down Category： Service Charges , Check , Deposit Checks
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I received an Alert Email, but I didn't use GLOBAL PASS®.
Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail
- No：1207
- Displayed Date：2022/03/23 15:25
- Updated DTM：2023/03/08 12:00
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Trouble in Use
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I want to register a seal or my signature for my PRESTIA account.
For how to register a seal or your signature with us, see the Various Procedures page for details. Show Detail
- No：2038
- Displayed Date：2024/01/18 11:15
- Search by narrowing down Category： Seal/Signature
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I ran out of time while trying to open an account via the Internet.
You can resume your application by logging in from here. The information you entered will automatically be saved when you proceed to the next scre... Show Detail
- No：1042
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/08/16 18:44
- Search by narrowing down Category： Open an Account
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Can I change profiles / make requests without coming to a branch?
Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail
- No：1040
- Displayed Date：2021/11/12 11:16
- Updated DTM：2023/10/23 18:22
- Search by narrowing down Category： Application forms
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What are the tips for taking the photos of my ID and my selfie?
Refer to the followings: Place your identification document and the smartphone monitor in parallel. Shoot on a dark background. Shoot in a p... Show Detail
- No：244
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/04/25 17:29
- Search by narrowing down Category： Open an Account
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I want to open an account via Internet with 1 ID and Selfie, but I keep getting errors ...
Due to the brightness of the room or your network condition, your ID and selfie verification may not be completed. Please try the following. When ... Show Detail
- No：243
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/05/30 11:19
- Search by narrowing down Category： Open an Account
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How do I change my registered seal / signature?
For how to change your registered seal / signature, see the Various Procedures page for details. Show Detail
- No：2039
- Displayed Date：2024/01/18 11:15
- Search by narrowing down Category： Seal/Signature
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When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
- No：1631
- Displayed Date：2023/06/09 09:40
- Search by narrowing down Category： Open an Account , Request / Reissue GLOBAL PASS® , Others
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