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Frequently Asked Questions

Keyword Search

When searching by multiple keywords, put a space between keywords.  Example “address change” 
Separate keywords with sapce to search for ALL.
Separate with "｜" to search for EITHER words.
And having "-" at the start of the word will EXCLUDE it.

Popular FAQ

FAQ within [ PIN ]

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  • I forgot my PIN.

    There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail

    • No：1045
    • Displayed Date：2021/11/12 11:14
    • Updated DTM：2023/12/28 11:56

  • How can I verify my PIN ?

    You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail

    • No：2575
    • Displayed Date：2024/08/16 09:34

1-2 of Total 2

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