When will my account transactions be restricted if I do not update my "Period of Stay" ...

If you do not update your "Period of Stay" by the expiration date, we put restrictions on cash card usage (i.e. domestic and international ATM usag... Show Detail

I'm moving to/from the U.S. What documents do I need to submit to change my address?

Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, ... Show Detail

My cash card usage is restricted as the "Period of Stay" registered with the bank has b...

To reactivate your cash card, please update your "Status of Residence" and "Period of Stay (Date of Expiration)" by referring to the Various Proced... Show Detail

Are deposits covered by deposit insurance?

Please see here to check coverage and scope of deposits eligible for deposit insurance. *Refer to respective Product Information Memoranda for details... Show Detail

My status of residence is "Permanent Resident". Do I need to show my Residence Card?

In order to register your status as Permanent Resident, please show your Residence Card. Show Detail

Is there a safety deposit box?

Unfortunately, we do not offer safety deposit box service. Show Detail