Frequently Asked Questions
SMBC Trust Bank PRESTIA may treat as a Dormant Account an account that has had no deposit or withdrawal, etc. for ten or more years. In the event that an ... Show Detail
I'm moving to/from the U.S. What documents do I need to submit to change my address?
Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, please p... Show Detail
Is there a safety deposit box?
Unfortunately, we do not offer safety deposit box service. Show Detail
Are deposits covered by deposit insurance?
Please see here to check coverage and scope of deposits eligible for deposit insurance. *Refer to respective Product Information Memoranda for details... Show Detail
My status of residence is "Permanent Resident". Do I need to show my Residence Card?
In order to register your status as Permanent Resident, please show your Residence Card. Show Detail
I am a diplomat / international organization staff and do not have a Residence Card. Do...
In order to confirm that you are a diplomat / international organization staff member, please show your ID card issued by ... Show Detail
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