One Time Password (OTP) / Transaction Signing Code | Frequently Asked Questions

FAQ by Category > Internet Banking > One Time Password (OTP) / Transaction Signing Code / Token

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FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]

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Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
I live overseas, so I can't receive a token. How can I make a local or overseas remitta...

We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
- No：256
- Displayed Date：2024/12/16 09:03
Is it possible to request a token on behalf of a family member (or friend) with an SMBC...

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
- No：258
- Displayed Date：2020/12/25 22:33
How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail
- No：266
- Displayed Date：2020/12/25 22:33
Even though I enter an OTP displayed on my token properly, it becomes an error.

Please contact PRESTIA Online Helpdesk. If the clock embedded in the token becomes out of sync with the server, you will see an error message eve... Show Detail
- No：253
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/09/30 14:15

21 - 25 of 25 Results